Alejandra Gutierrez
Odessa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Hostess/Server/Bartender
Mamasitas Mexican Grill
06.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Handled customer inquiries and suggestions courteously and professionally.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Served food and beverages promptly with focused attention to customer needs.
Volunteer
West Texas Food Bank
09.2022 - 11.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Cashier
Surti- Mercado La Mexican Meat Market
02.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Housekeeper
Motel One
09.2018 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Front Desk Receptionist
Motel One
09.2018 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Server/ Busser
La Boquellita
06.2018 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Electrical Engineering
The University of The Texas Permian Basin
Odessa, TX05.2027
Associate of Science - Electrical Engineering
Odessa College
Odessa, TX12.2022
High School Diploma -
Odessa High School
Odessa, TX05.2019
Skills
- Reliable and Trustworthy
- Customer Service
- Inventory
- Detail-oriented
- Team Player
- Time Management and Organization
- Phone etiquette
- Positive attitude
- Patience and empathy
- Cleanliness maintenance
- Effective multitasking
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
West Texas Food Bank
09.2022 - 11.2022
Hostess/Server/Bartender
Mamasitas Mexican Grill
06.2021 - Current
Cashier
Surti- Mercado La Mexican Meat Market
02.2021 - 06.2021
Housekeeper
Motel One
09.2018 - 01.2021
Front Desk Receptionist
Motel One
09.2018 - 01.2021
Server/ Busser
La Boquellita
06.2018 - 09.2018
Bachelor of Science - Electrical Engineering
The University of The Texas Permian Basin
Associate of Science - Electrical Engineering
Odessa College
High School Diploma -
Odessa High School
Similar Profiles
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Adonis PepitoAdonis Pepito
Factory Production Worker at MamasitasFactory Production Worker at Mamasitas
Brittney Amira LarsenBrittney Amira Larsen
Cashier, Food Runner, Server at El Fresco Mexican GrillCashier, Food Runner, Server at El Fresco Mexican Grill
Sonia EdmondsonSonia Edmondson
High School English Teacher at Ector County ISDHigh School English Teacher at Ector County ISD
Joany WhitesellJoany Whitesell
Human Resource Payroll Administrator at Grace Family ChurchHuman Resource Payroll Administrator at Grace Family Church