Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Hernandez

Lake Elsinore,California

Summary

I am a detail-oriented professional who has been consistently praised as quality oriented by my co-workers and management. over the course of my +5year career, I've developed a skill set directly relevant to the Customer service role you are hiring for, including conflict resolution, customer communications and customer needs assessment. Overall, I have consistently demonstrated language, multitasking and teamwork abilities in every aspect of my customer service representative role, and I invite you to review my detailed achievements in the attached resume.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TTEC
Lake Elsinore, CA
05.2022 - 02.2025
  • Remote position for Covered California
  • Assisted members with information about their plans, changes in enrollment and more.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Completed data entry tasks with accuracy and efficiency.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Participated in training sessions to stay updated on healthcare policies and registration software.

Clerk(part-time Job)

Abba multiservices
Lake Elsinore, CA
01.2022 - 12.2024
  • Provided quality clerical support through data entry, document management, email
    correspondence and overseeing operation of office equipment.
    Interacted with customers by phone, email or in-person to provide information.
    Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Customer service representative

Fidelis elite systems
elsinore, California
12.2020 - 12.2021
  • Call Center Taking inbound/outbound calls for a water filtration company,sales,troubleshooting, process payments and schedule service appointments, performed clerical job,
  • Reviewed order data to verify transactions and shipping dates.
  • Received and routed business correspondence to correct departments and staff members.

General Laborer

Totally Wired
Lake Elsinore, CA
09.2018 - 03.2020
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
  • Determined sequential circuit performance requirements for prototype development.
  • Installed conduit and electrical wiring in overhead raceways and assembled components following blueprints and wiring diagrams.

Customer service representative

Convergys(AT&T)
San Salvador, El salvador
12.2016 - 09.2018
  • Call center position
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Completed data entry tasks with accuracy and efficiency.

Education

High School Diploma -

Liceo Latinoamericano
Santa Ana, El salvador
12.2014

Skills

  • Sales
  • Computer skills
  • Customer service
  • Data Verification
  • Data Compilation
  • Office Supplies and Inventory
  • Call center customer service
  • Professional phone voice

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

TTEC
05.2022 - 02.2025

Clerk(part-time Job)

Abba multiservices
01.2022 - 12.2024

Customer service representative

Fidelis elite systems
12.2020 - 12.2021

General Laborer

Totally Wired
09.2018 - 03.2020

Customer service representative

Convergys(AT&T)
12.2016 - 09.2018

High School Diploma -

Liceo Latinoamericano

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Alejandra Hernandez