Alejandra I. Garcia
San Antonio
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Outbound Nudge
TaskUs
07.2022 - Current
- Assisted customers with loan inquiries, providing clear explanations of loan products, contributing to improved customer satisfaction
- Trained and mentored new hires, offering guidance on performance and best practices to ensure high productivity
Media Consultant
TaskUs
07.2022 - Current
- Led sales communication with small business owners, identifying opportunities to help clients meet financial goals
- Enhanced client retention by promoting appropriate product adoption and building strong relationships
- Selected as a new-hire trainer, developing and delivering training sessions for incoming staff to promote best practices and high performance
- Led implementation of best practices to support customer service satisfaction initiatives.
- Improved client relations with prompt and accurate scheduling of appointments and meetings.
Talent Acquisition (Sourcing and Recruitment)
TaskUs
07.2022 - Current
- Proficient in sourcing candidates through diverse channels, including job boards, social media, and internal referrals
- Coordinated and scheduled interviews, ensuring a smooth recruitment process for candidates and hiring managers
- Developed communication skills while engaging with candidates, understanding their qualifications, and managing expectations
Tech Support Agent
Ibex Global
05.2020 - 07.2022
- Provided expert technical support for customers, resolving 99.2% of issues independently
- Maintained a professional and approachable demeanor when assisting customers, enhancing customer loyalty
- Worked independently and in teams, fostering a collaborative environment to troubleshoot and resolve technical issues efficiently
Brand Ambassador
Freedom Events & Solutions
05.2017 - 07.2018
- Managed a team of 10+ individuals and coordinated event logistics while developing key leadership and communication skills
Education
Human Resources Management
San Antonio Collegee
12-2025
Skills
- Customer service
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Administrative support
- Microsoft Office Suite
- Organizing and categorizing
- Relationship building
- Valid Driver's license
Timeline
Outbound Nudge
TaskUs
07.2022 - Current
Media Consultant
TaskUs
07.2022 - Current
Talent Acquisition (Sourcing and Recruitment)
TaskUs
07.2022 - Current
Tech Support Agent
Ibex Global
05.2020 - 07.2022
Brand Ambassador
Freedom Events & Solutions
05.2017 - 07.2018
Human Resources Management
San Antonio Collegee
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