Alejandra Ituarte
El Paso,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Alorica
03.2022 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish -speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Translated documents, forms and other materials English to
- Translated documents, forms and other materials English to Spanish.
Data Entry Clerk
FULLBEAUTY Brands
02.2014 - 03.2022
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Coronado High School
El Paso, TX05.2011
Skills
- Caller Assistance
- Refund Processing
- Service Recommendations
- Checks and Balances
Timeline
Bilingual Customer Service Representative
Alorica
03.2022 - Current
Data Entry Clerk
FULLBEAUTY Brands
02.2014 - 03.2022
High School Diploma -
Coronado High School