Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra J. Marquez-Cazares

Yakima,WA

Summary

A highly motivated and committed professional with a solid foundation in Business Administration and a track record of excellence in customer service. Proficient in both English and Spanish, possessing outstanding communication acumen. Demonstrated expertise in dispatching, office procedures, and adeptly managing multifaceted tasks. Seeking opportunities to leverage skills and abilities in a challenging environment.

Overview

11
11
years of professional experience

Work History

Support Manager

Medstar Transportation
02.2022 - Current
  • Effectively manage and skillfully oversee the support team, ensuring seamless operations while handling inquiries, complaints, requests, and accidents/incidents.

Support Supervisor

Medstar Transportation
07.2022 - 02.2023
  • Provided supervisory assistance to the team, leading to improved efficiency and performance in customer service.

Dispatch Supervisor

Medstar Transportation
10.2021 - 07.2022
  • Managed dispatch operations, optimizing driver routes and on-time performance.

Dispatcher

Medstar Transportation
08.2020 - 10.2021
  • Efficiently dispatched over 15 drivers for Yakima Dial-A-Ride and Medstar Transportation.

Call Center Representative

Medstar Transportation
01.2019 - 08.2020
  • Assisted customers, addressing inquiries and coordinating transportation services.

Customer Service Representative

Costco Call Center
10.2018 - 01.2019
  • Provided exceptional customer service during the seasonal period.

Cashier

Big Lots
11.2017 - 08.2018
  • Handled cashier responsibilities, ensuring accurate transactions and a positive customer experience.

Seasonal Worker

Zirkles Fruit Co
05.2018 - 07.2018
  • Contributed to fruit packing and quality control operations during peak seasons.

Legal Intern

De Long Law Office
03.2017 - 05.2017
  • Gained valuable experience in legal administrative tasks and office procedures.

Crew Member

McDonald's
11.2015 - 03.2016
  • Worked efficiently in a fast-paced environment, providing quality food and service.

Warehouse Worker

Price Cold Storage & Packing
09.2015 - 11.2015
  • Assisted in packaging and storage activities at a cold storage facility.

Worker

Elwood Staffing
07.2015 - 09.2015
  • Assigned to various positions, showcasing adaptability and versatility.

Worker

Atlas Staffing
05.2015 - 07.2015
  • Demonstrated the ability to handle different job roles effectively.

Seasonal Worker

Highland Fruit Growers Inc
11.2014 - 02.2015
  • Participated in fruit picking and orchard maintenance tasks.

Seasonal Worker

Zirkle Fruit Co
06.2012 - 07.2014
  • Contributed to fruit packing and quality control during multiple harvest seasons.

Education

BUSINESS ADMINISTRATION/ LEGAL MEDICAL PROGRAM -

YV TECH
Yakima, WA
2017

GED -

YAKIMA SCHOOL DISTRICT
Yakima
2017

Skills

  • Bilingual - Fluent in both English and Spanish
  • Office Procedures
  • Problem-Solving
  • Microsoft Office - Excel 2013, Word 2013, PowerPoint 2013, Outlook 2013
  • Dispatching and Coordinating
  • Customer Service
  • Cash Handling
  • Food Preparation
  • Manufacturing and Packing
  • Dependability and Punctuality
  • Adaptability
  • Teamwork
  • CPR And First Aid

Timeline

Support Supervisor

Medstar Transportation
07.2022 - 02.2023

Support Manager

Medstar Transportation
02.2022 - Current

Dispatch Supervisor

Medstar Transportation
10.2021 - 07.2022

Dispatcher

Medstar Transportation
08.2020 - 10.2021

Call Center Representative

Medstar Transportation
01.2019 - 08.2020

Customer Service Representative

Costco Call Center
10.2018 - 01.2019

Seasonal Worker

Zirkles Fruit Co
05.2018 - 07.2018

Cashier

Big Lots
11.2017 - 08.2018

Legal Intern

De Long Law Office
03.2017 - 05.2017

Crew Member

McDonald's
11.2015 - 03.2016

Warehouse Worker

Price Cold Storage & Packing
09.2015 - 11.2015

Worker

Elwood Staffing
07.2015 - 09.2015

Worker

Atlas Staffing
05.2015 - 07.2015

Seasonal Worker

Highland Fruit Growers Inc
11.2014 - 02.2015

Seasonal Worker

Zirkle Fruit Co
06.2012 - 07.2014

BUSINESS ADMINISTRATION/ LEGAL MEDICAL PROGRAM -

YV TECH

GED -

YAKIMA SCHOOL DISTRICT
Alejandra J. Marquez-Cazares