Alejandra Jacobo
5888 Converse Ave. Los Angeles,,CA
Summary
Dynamic Cashier Lead with proven expertise at Nations Giant Burgers in training staff and enhancing customer satisfaction. Skilled in cash handling and POS systems, I foster teamwork and maintain a clean environment, ensuring a pleasant shopping experience. Recognized for resolving customer complaints swiftly, I build lasting relationships that drive repeat business.
Overview
2
2
years of professional experience
Work History
Cashier Lead
Nations Giant Hamburgers: Lourdes
Richmond, CA
12.2024 - 11.2025
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register balances throughout shifts.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Managed inventory of ingredients to ensure freshness and availability.
- Ensured consistency in pie presentation through attention to detail in decoration.
Cashier Lead
Foster Freeze: Ming Yeung
Pinole, CA
10.2023 - 12.2024
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Trained and assisted new kitchen staff members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entrusted with facility and money security
- Operated ice cream machines to ensure consistent product quality and adherence to safety standards.
- Assisted in mixing and preparing ice cream bases following detailed recipes and production schedules.
- Conducted quality checks on final products to guarantee compliance with company specifications and customer expectations.
- Collaborated with team members to maintain cleanliness and organization of the production area.
Education
High School Diploma -
Summit Tamalpais
Richmond, CASkills
Maintaining cleanliness
Cash handling expertise
Cash register maintenance
POS system proficiency
Active Listening
Supervision and leadership
Team building
Teamwork and Collaboration
Excellent Communication
Organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier Lead
Nations Giant Hamburgers: Lourdes
12.2024 - 11.2025
Cashier Lead
Foster Freeze: Ming Yeung
10.2023 - 12.2024
High School Diploma -
Summit Tamalpais