Alejandra Jaramillo
Pembroke Pines,FL
Summary
Dedicated and adaptable professional with a strong work ethic and desire to take on new challenges. Adept at ensuring customer satisfaction using stellar interpersonal, communication and technical skills. Eager to contribute over 8 years of customer service and business management experience to support company growth. Adept at quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Komodo Training Center
01.2021 - Current
- Oversaw administrative tasks including payroll and employee management
- Served as a Project Manager/Youth Counselor for an Aftercare Program, ensuring excellent member support and communication
- Developed policies and rules to govern children in the program
- Initiated hundreds of parent conferences regarding progress or issues
- Elevated top-notch customer service by fostering positive relationships with loyal clientele
- Proofread and prepared memos, documents and contracts to professionally represent the company
- Review existing procedures to identify areas for improvement
- Responded promptly to email inquiries and addressed concerns within 24 hours.
- Managed sales and memberships by using in-depth knowledge of programs and products
- Guided customers in choosing suitable programs to join the organization's community
- Created strategic store arrangements and displays to showcase certain products and increase interest
Ryu Nutrition Bar
06.2020 - 08.2023
- Took patrons orders and prepared custom beverages and food for 25-75 patrons daily and 100-200 patrons during events
- Ensured customer satisfaction by warmly welcoming patrons and providing prompt service
- Managed a sanitary area by wiping down surfaces and handling dishes
- Maintained inventory, ensuring a well-stocked and efficient work environment
- Trained new staff members on preparation techniques and customer service protocols
- Processed transactions using debit, credit and cash payments
Komodo Training Center
01.2016 - 12.2018
- Acquired skills in sales methods to boost productivity for my organization
- Assisted an average of 50 customers per day by helping them find the right equipment and offering product recommendations, resulting in a revenue increase of $15,000
- Promoted memberships effectively
- Restocked and organized inventory to maintain a prepared and welcoming retail environment for customers
- Established a reliable filing system for customer communication records including prospect forms
- Oversaw the front desk by answering phone calls, emails and direct messages
Education
Associates Degree - Psychology
Broward College
12-2018
Skills
- Microsoft Word
- Attentive to detail
- Committed to constant improvement
- Analytical and Critical Thinking
- Articulate
- Teaching Certification with Early Childhood Education endorsement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Komodo Training Center
01.2021 - Current
Ryu Nutrition Bar
06.2020 - 08.2023
Komodo Training Center
01.2016 - 12.2018
Associates Degree - Psychology
Broward College