Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alejandra Lavaire-Flores

New Britain,CT

Summary

Dynamic customer service professional with a proven track record at Stew Leonard's, excelling in problem-solving and promoting loyalty programs. Adept at managing cash transactions and maintaining a clean environment, I consistently enhance customer satisfaction and foster repeat business through effective communication and a welcoming demeanor.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Stew Leonard's
Newington, CT
11.2024 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions, and offered product advice.

The Green Teahouse

Ting Luo
11.2023 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Paralegal Program -

Tunxis Community College
Farmington, CT
09-2027

High School Diploma -

E.C. Goodwin Technical High School
New Britain, CT
06-2024

Skills

  • Customer service excellence
  • Cleaning and sanitizing
  • Order taking
  • Multitasking
  • Problem solving
  • Flexible scheduling
  • Safe food handling
  • Food safety knowledge
  • Food preparation
  • Food safety standards
  • ServSafe certification
  • Credit and cash transactions
  • Purchase assistance
  • Sales transactions
  • Promotions and discounts

Certification

  • OSHA Certified
  • Culinary Arts

References

  • Jessica Hariprasad (Shift Leader)

Email: jessicahariprasad@gmail.com

Phone Number : (860)436-8767

Timeline

Cashier

Stew Leonard's
11.2024 - Current

The Green Teahouse

Ting Luo
11.2023 - 11.2024

Paralegal Program -

Tunxis Community College

High School Diploma -

E.C. Goodwin Technical High School

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