Alejandra Lopez
El Monte,CA
Summary
I am an experienced Oncology Customer Service Representative at City of Hope National Medical Center. I am personable and compassionate with deep commitment to providing quality patient care. I possess foundational knowledge in oncology practices and I am proficient in administrative tasks such as scheduling and coordinating treatment plans. I am dedicated to supporting patients through their medical journey and enhancing overall patient experience.
I am recognized by my patients and management for consistently exceeding performance metrics. I believe I have strong problem-solving abilities, willingness to learn, and excellent communication skills. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
City of Hope National Medical Center
08.2023 - Current
- Assisted patients with appointment scheduling and treatment plan coordination.
- Coordinated communication between departments and clinics to streamline patient information flow.
- Maintained accurate records of patient interactions in electronic health systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records to ensure proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Rio Hondo College
Whittier, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Follow-up skills
- Appointment scheduling
- Administrative support
- Microsoft Office suite
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City of Hope National Medical Center
08.2023 - Current
High School Diploma -
Rio Hondo College