Alejandra Lopez
Teleperformance
Brownsville,TX
2
Languages
4
years of professional experience
Results-oriented sales and operations professional with extensive experience in retail sales, customer service, and call center leadership. Expertise in driving sales growth and improving operational performance while developing teams and building strong customer relationships. Strong communication and leadership abilities foster collaboration and enhance team engagement, contributing to the achievement of organizational goals.
Work History
Sales Associate
3 Months- Explained plan features, pricing, and promotions to support informed purchases
- Maintained accurate customer records and updated sales documentation promptly
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Adapted to product updates, policy changes, and sales process requirements
Sales Associate
1 Year 1 Month- Provided tailored customer service to enhance product selection experience.
- Boosted sales by effectively upselling and aligning product recommendations with customer needs.
- Clarified product features and benefits to support informed customer decisions.
- Monitored sales performance and market trends.
- Maintained compliance with company policies.
- Participated in ongoing sales training and weekly team meetings.
- Presented broadband, mobile, and video solutions to match customer needs
- Processed new service orders accurately using CRM and billing systems
- Resolved account, billing, and service inquiries with professional communication
- Built rapport with customers to support retention and repeat business
Operations Supervisor
1 Year 8 Months- Supervised daily operations in a high-volume call center.
- Coordinated employee schedules and staffing to ensure optimal coverage.
- Tracked team performance metrics and quality standards to identify areas for improvement.
- Managed employee schedules and staffing.
- Performed employee evaluations and coaching sessions to enhance team skills and performance.
- Assisted with recruiting, interviewing, and onboarding.
- Mentored newly hired employees.
- Coached agents on call handling, customer service, and performance expectations.
- Reviewed interactions for compliance, accuracy, and process consistency.
- Trained new team members on systems, procedures, and operational requirements.
- Resolved escalated customer issues with prompt, professional follow-through.
- Communicated performance updates and process improvements to leadership and staff.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Senior Client Advocate
5 Months- Facilitated client advocacy initiatives to enhance client satisfaction.
- Monitored compliance and performance metrics.
- Helped improve customer service processes.
- Analyzed compliance and performance metrics to ensure adherence to standards.
- Mentored junior team members.
- Analyzed customer service workflows to identify inefficiencies.
Customer Service Representative
10 Months- Resolved customer concerns via phone and chat support, ensuring timely and effective solutions.
- Assisted customers with billing, orders, product selection, and technical support, enhancing their overall experience.
- Maintained high customer satisfaction levels in fast-paced environment by addressing inquiries and issues promptly.
- Adapted quickly to policy and process changes.
- Consistently met or exceeded performance goals.
Education
High School Diploma
Skills
Sales & Upselling
Product sales
Sales acumen
Sales strategies
Building Customer Relationships
Relationship building
Communication
Verbal/written communication
Problem-solving skills
Creative solutions
Performance Monitoring
Prioritization
Deadline management
Team Leadership
Employee Training & Mentoring
Operations Management
Analytical thinking
Upselling
Languages
Spanish
English
Timeline
Sales Associate
Teleperformance
07.2026 - 10.2026Read More
Sales Associate
Charter Communications
06.2025 - 07.2026Read More
Operations Supervisor
Advanced Call Center Technologies (ACT)
09.2023 - 05.2025Read More
Senior Client Advocate
Advanced Call Center Technologies (ACT)
04.2023 - 09.2023Read More
Customer Service Representative
Advanced Call Center Technologies (ACT)
06.2022 - 04.2023Read More
Lopez Early College High School
High School Diploma
Read More