Karla Tapia
Stockton,CA
Summary
Driven sales associate with proven abilities in upselling and customer service. Skilled in inventory management and data entry, contributing to improved sales performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Grainger Industrial Supply
Stockton, California
08.2022 - Current
- Developed and implemented targeted sales strategies, resulting in a larger customer base.
- Collaborated with team members to enhance sales strategies, leading to improved customer satisfaction.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Planned outbound sales calls and email campaigns targeting prospective clients.
- Maintained up-to-date knowledge of products, services, and industry developments.
- Managed inventory levels to ensure product availability and organization.
- Generated daily reports on sales performance metrics, tracking revenue goals and informing strategic decisions.
- Performed data entry into CRM system including account information and sales activity logs.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Sales Associate
Buckle
Stockton, California
07.2021 - 08.2022
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Organized merchandise for display in store and prepared items for customer purchase or rental.
- Requested special orders and contacted other stores to locate specific items for customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed promotional strategies to increase sales volume.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Franklin High School
Stockton, CA05-2021
Skills
- Sales & Upselling
- Customer Service
- Product Merchandising
- Visual Merchandising
- Inventory Management
- Point of Sale
- Order Processing
- Cash Handling
- Sales Reporting
- Data Entry
- Microsoft Office
- Salesforce
- SAP
- Time Management
- Team Collaboration
- Customer Retention
- Email Communication
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Grainger Industrial Supply
08.2022 - Current
Sales Associate
Buckle
07.2021 - 08.2022
High School Diploma -
Franklin High School