MICHELLE SOLANO
Michael Kors
Kissimmee,FL
2
Languages
7
years of professional experience
Guest Services Professional with a solid foundation in luxury client experiences and front desk operations. Proven ability to manage bookings, optimize scheduling, and deliver high-quality service that fosters client loyalty. Licensed Esthetician background provides a unique perspective on guest needs, enhancing the overall service delivery.
Work History
Sales Associate
- Provided exceptional customer service during peak shopping hours.
- Assisted customers with product selection and inquiries.
- Processed customer transactions efficiently at the register.
- Maintained organized merchandise displays on the sales floor.
- Handled returns and exchanges according to store policy.
- Educated customers about promotions and loyalty programs.
- Collaborated with team members to achieve store goals.
- Participated in inventory management and restocking efforts.
Sales Associate
5 Months- Built long-term client relationships through expert styling and product knowledge, enhancing customer satisfaction
- Contributed to achievement of sales targets and client retention through proactive engagement and tailored service
- Delivered personalized, brand-aligned client experiences that fostered client loyalty in luxury retail
- Provided personalized styling advice to enhance customer shopping experiences.
- Ensured customer service standards met through consistent training and monitoring
Office Assistant
1 Year 7 Months- Managed front office operations, ensuring efficient communication with tenants and vendors.
- Support front desk communication and answer client questions.
- Assist with client concerns and support smooth service delivery.
- Handled tenant inquiries, providing timely responses and solutions to concerns.
- Processed tenant applications, verifying documentation and conducting background checks.
- Arranged and tracked property showings to facilitate client engagement and support sales efforts.
- Coordinated scheduling for property viewings and maintenance appointments effectively.
- Collaborated with team members to streamline office workflows, enhancing overall service delivery.
Client Experience Lead
6 Months- Managed front desk operations, appointments, and client communications to create seamless client experiences
- Built strong client relationships, increasing retention and repeat bookings
- Delivered high-end esthetic treatments and personalized services
- Executed daily operational tasks to ensure efficient service delivery and client satisfaction
- Handled payments, bookings, and daily operational flow
- Collaborated with diverse coworkers to resolve product and service issues, enhancing overall client experience
Guest Services & Operations Specialist (Full-Time)
4 Years 2 Months- Managed scheduling, bookings, and service coordination for optimal service delivery
- Oversaw luxury client experiences and front desk operations to enhance guest satisfaction
- Developed a loyal client base through personalized service
- Supervised service providers to maintain high standards in guest experience
Education
License - Beauty
Skills
Sales & Upselling
Client experience
Client relationship building
Customer support
Front Desk & Guest Services
Appointment management
Luxury Service Standards
Guest Issue Resolution
Operations optimization
Cash Handling & POS Systems
Customer Engagement Strategies
Brand Representation
Product Demonstration
Sales processing
Team Leadership & Coaching
Teamwork
Problem resolution
Sales processing
Personal Information
Title: Front Desk & Guest Services Professional | Licensed Esthetician
Accomplishments
- Improved Client Retention
- Increased client retention by 25% through personalized service and relationship building.
- Sales Target Exceedance
- Exceeded sales targets by 15% consistently for over six months.
- Scheduling Efficiency
- Reduced appointment scheduling errors by 30% with organized booking systems.
- Customer Satisfaction Rate
- Achieved 98% customer satisfaction through luxury service and attention to detail.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Macys
09.2026 - CurrentRead More
Sales Associate
Michael Kors
04.2026 - CurrentRead More
Client Experience Lead
Fracassi Beauty Bar
03.2025 - 09.2025Read More
Office Assistant
Iris Property Management
12.2024 - 07.2026Read More
Guest Services & Operations Specialist (Full-Time)
Amatista Wellness Center
02.2020 - 04.2024Read More
Crystal Beauty
License from Beauty
Read More