Alejandra Macias
3837 Redding St #2c Oakland ,CA
Summary
With over 20 years of experience in the hospitality industry, dedicated and customer-focused server with a reliable and results-driven approach. Positive attitude and excellent communication skills enable top-notch service delivery to guests in fast-paced environments. Proven track record of effectively managing tables and collaborating with team members to create a welcoming atmosphere. Prioritizes cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server
Scott's Seafood and Grill
Oakland, USA
02.2020 - 08.2024
- Effectively managed multiple tables at the same time while maintaining high service standards.
- Utilized POS system to process orders efficiently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Mockingbird
Oakland, USA
09.2022 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Market Bar
San Francisco, USA
01.2010 - 01.2020
- Hosted customers by presenting them with menus.
- Provided excellent customer service to ensure satisfaction.
- Kept up-to-date information on menu selections alongside garnishes and culinary preparation specifics.
- Took orders from customers accurately and in a timely manner.
- Proficient in coordinating private event services aligned with booked reservations.
Manager
Lori's Diner
San Francisco, USA
01.2001 - 01.2009
- Oversee front and back of house operations
- Created server schedules
- Managed end-of-day cash deposits.
- Oversaw stock levels and maintained optimal inventory.
Education
IGETC Certified -
City College of San Francisco
San Francisco01.2022
H.S. Diploma -
Galileo Academy of Science & Technology
San Francisco, CASkills
- Excellent customer service
- Sales Techniques
- Menu knowledge
- Cash Handling
- Price memorization
- Professional Appearance
Certification
Food Handler's Certified
RBS Certified
Sexual Harassment Certified
References
Available upon request
Timeline
Server
The Mockingbird
09.2022 - 09.2023
Server
Scott's Seafood and Grill
02.2020 - 08.2024
Server
Market Bar
01.2010 - 01.2020
Manager
Lori's Diner
01.2001 - 01.2009
H.S. Diploma -
Galileo Academy of Science & Technology
IGETC Certified -
City College of San Francisco