Alejandra Magos
Williamsburg
Summary
Detail oriented professional with excellent communication, interpersonal and creative thinking skills. Proven leader and skilled problem-solver, adept in POS systems and guest engagement. Elevated service quality by focusing on staff training and development, achieving a significant increase in fine wine sales. Excelled in high-pressure environments, ensuring customer satisfaction and compliance with health standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Wine 30
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Floor Manager
Have & Meyer Vineria Naturale
05.2021 - 07.2024
- Oversee daily operations of three different restaurant locations to ensure smooth service
- Encouraged fine wine sales based on menu offering
- Responsible for serving 15-table section, 50+ guest per average weekend shift
- Lead and motivate the front-of-house team to deliver excellent customer experiences
- Address and resolve customer complaints and feedback promptly and professionally
- Ensure compliance with health and safety regulations
- Assist in training and developing staff members.
FOH Team Member
L'Industrie
06.2019 - 11.2019
- Operated POS system efficiently to process payments accurately.
- Managed cash drawer responsibly ensuring accurate transactions at all times.
- Demonstrated exceptional communication skills while interacting with guests, staff, and management.
Education
Marketing
Universidad Autónoma Del Estado De Hidalgo
Mexico12-2013
Business Administration Exchange Program
Universidad De La Rioja
Spain01-2012
Skills
- Stock management
- Problem-Solving
- Team training and development
- POS Systems
- Guest engagement
Certification
NYC Food Protection Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server/Bartender
Wine 30
07.2024 - Current
Floor Manager
Have & Meyer Vineria Naturale
05.2021 - 07.2024
FOH Team Member
L'Industrie
06.2019 - 11.2019
Marketing
Universidad Autónoma Del Estado De Hidalgo
Business Administration Exchange Program
Universidad De La Rioja
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