Alejandra Diaz Osorio
Miami Gardens
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
5
5
years of professional experience
Work History
Quality Control
Principles Of Learning
01.2024 - Current
- Collects and process daily paperwork from all therapists and supervisors supporting billing claims.
- Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
- Receiving phone calls, take messages and appropriate action regarding the issues.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensure all documentation is organized and up to date.
Licensed Insurance Agent
Medina Insurance Experts
07.2022 - 01.2024
- Analytical skills. As a insurance sales agent must evaluate the needs of each client to determine the appropriate insurance policy
- Communication skills. As an insurance sales agent,I must listen the clients and be able to clearly explain suitable policies.
- Negotiated with customers to obtain better coverage for them and up sell prices.
- Actively listened to customers, handled concerns quickly and not letting issues escalated to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered client queries and complaints to provide strong customer service.
- Grew sales and boosted profits, applying proactive strategies and enhancing sales.
- Established and cultivated solid business relationships with new or existing customers.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Built relationships with customers and community to promote long term business growth.
- Cross-sell insurance products to existing clients to reach sales targets by offered product more products and the benefits of it.
Sales Manager's Assistant
Cricket Wireless
07.2020 - 05.2022
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Developed and implemented new sales strategies to update product lines.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Tracked monthly sales to generate reports for business development planning.
- Streamlined new market entry processes by developing and implementing forecast order system.
Assistant Teacher
Paradise Christian School
06.2019 - 07.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
- Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
Education
Bachelor Of Applied Science - Psychology
Miami Dade College
Miami, FLAssociate Of Applied Arts - Psychology
Miami Dade College
Miami, FL06.2023
High School Diploma -
Westland Hialeah High School
Hialeah, FL08.2019
Skills
- Bilingual
- Proactive
- Growth Mindset
- Attention to detail
- Organizational skills
- Ability to negotiation
- Team Leadership
- Oral communication
- Behavior Management
- Complex Problem-Solving
- Computer and Internet research skills
- Ability to understand a customer needs
Timeline
Quality Control
Principles Of Learning
01.2024 - Current
Licensed Insurance Agent
Medina Insurance Experts
07.2022 - 01.2024
Sales Manager's Assistant
Cricket Wireless
07.2020 - 05.2022
Assistant Teacher
Paradise Christian School
06.2019 - 07.2020
Bachelor Of Applied Science - Psychology
Miami Dade College
Associate Of Applied Arts - Psychology
Miami Dade College
High School Diploma -
Westland Hialeah High School
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