Alejandra Martinez
El Paso
Summary
Compassionate and safety-minded professional with fluency in Spanish. Readiness skills for preparation, execution, flexibility and adaptability. Delivering professional patient/patron service, committed to helping fearful and concerned individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Stretch Practitoner
Stretch Zone
El Paso
04.2023 - Current
- Maintained accurate records of client progress, therapeutic interventions and outcomes.
- Assisted clients with personalized stretching routines to enhance flexibility.
- Maintained a clean and organized work environment to ensure safety and comfort.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Patient Service Representative
Spine and Rehab Specialitst
El Paso
09.2021 - 04.2023
- Assisted patients with appointment scheduling and insurance verification.
- Managed patient inquiries and resolved issues promptly and courteously.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to availability.
PT/OT Technician
DEL SOL MEDICAL CENTER
El Paso
09.2019 - 07.2020
- Built trust and minimized patient discomfort during treatment procedures through thorough explanations and answering any questions or concerns.
- Organize therapist schedule through careful examination of document orders.
- Analyzed medical records to update and file for daily preparation for schedules.
- Counseled patients to ease fears, explain procedures and enhance cooperation during evaluation/therapy sessions.
- Assisted medical care providers by aiding with routine therapy preparations and performing any necessary assistant transfers.
- Used appropriate designated sterilizing equipment to sterilize instruments and prepare exam tables throughout the day for patient use.
Lifeguard
New Mexico State University
Las Cruces
05.2017 - 05.2018
- Kept watch over swimmers to respond quickly to distress situations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Alerted patrons to immediate storm conditions by directing them to exit water immediately.
- Communicated issues, including un-compliant swimmers and harassing patreons to supervisor for assistance with remediation.
- Monitored both open and enclosed areas for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
- Patrolled youth activity areas to identify anyone in need of assistance and provide immediate care.
Swimming Lessons Instructor
New Mexico State University
Las Cruces
05.2017 - 07.2017
- Kept equipment in good working order with frequent inspections and minor repairs.
- Engaged with students to help them acclimate to and become comfortable in pool.
- Coordinated daily lesson plans for reaching required goals.
- Maintained surveillance of classes conducted for prevention of any hazardous situations.
- Greeted parents and made daily reports according to the lessons along with answering any question and/or concern.
- Conducted test in order to certify skills attained or limited as a result of a course.
Student Assistant
New Mexico State University
Las Cruces
02.2017 - 05.2017
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Obtained and organized files and research papers to make important documents easier to find.
- Organized office setting, placing books back on shelves and placing documents in orderly fashion to keep areas well-maintained and organized.
- Prepared and edited reports, presentations and articles using both Microsoft Word and Excel.
- Cleaned and organized office, materials and supplies to support maximum efficiency.
- Assisted counselors with scheduling preparation and curriculum implementation.
- Retrieved and archive any documentation required before and after every session.
Education
Kinesiology - Exercise Science
New Mexico State University
Las Cruces05-2019
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2015
Skills
- Fluent in Spanish
- Communication skills
- Interpersonal communication
- Organizational skills
- Communication (written & verbal)
Certification
American Heart Association - CPR/AED First Aid Certification
Languages
Spanish
Native/ Bilingual
Timeline
Lead Stretch Practitoner
Stretch Zone
04.2023 - Current
Patient Service Representative
Spine and Rehab Specialitst
09.2021 - 04.2023
PT/OT Technician
DEL SOL MEDICAL CENTER
09.2019 - 07.2020
Lifeguard
New Mexico State University
05.2017 - 05.2018
Swimming Lessons Instructor
New Mexico State University
05.2017 - 07.2017
Student Assistant
New Mexico State University
02.2017 - 05.2017
High School Diploma -
Santa Teresa High School
Kinesiology - Exercise Science
New Mexico State University