Alejandra Mendez
Escondido,United States
Summary
Compassionate Treatment Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient communication, treatment planning, and insurance coordination. Excel in empathy, problem-solving, and teamwork to effectively meet patient needs and support clinic operations.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator/Receptionist
Dental Express
07.2020 - 12.2024
- Completed insurance verifications and claim forms for patient intake and processing.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
- Provided administrative support for patient care staff.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Created customized treatment plans for patients based on individual needs.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Conducted financial consultations with patient and set up payment plans.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Explained policies, procedures and services to patients.
- Identified family members, social networks, and community systems for inclusion in client treatment plans.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Communicated with patients to ensure quality of care and develop care plans.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Recruited, hired and trained new medical and facility staff.
- Provided support to clinical staff with insurance verification and authorization processes.
- Tracked patient progress and updated records accordingly.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist
Neighborhood Health Care
Escondido, CA
04.2013 - 05.2017
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with onboarding of new employees by providing orientation information and support.
- Scheduled space or equipment for special programs, meetings and conferences.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated pick-up and delivery of express mail services.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
- Sorted incoming mail and directed to correct personnel each day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Consulted with customers to resolve service and billing issues.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
Education
High School Diploma -
San Pasqual High School
Escondido, CA07-2014
Skills
- Exam room preparation
- Recordkeeping
- Dental assessment experience
- Dental insurance expertise
- Appointment scheduling
- Insurance verification
- Patient care coordination
- HIPAA compliance
- Treatment Planning
- Administrative supervision
- Medical record requests
- HIPAA protocol adherence
- Organizational standards
- Billing statement processing
- Documentation
- Verbal and written communication
- Customer service
- Medical terminology
- New hire training
- Follow-up care
- Multitasking
- Patient satisfaction
- Patient care
- Claims processing
- Healthcare
- Insurance practices
- Bilingual
Timeline
Treatment Coordinator/Receptionist
Dental Express
07.2020 - 12.2024
Receptionist
Neighborhood Health Care
04.2013 - 05.2017
High School Diploma -
San Pasqual High School