Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandra Mendez

1801 Santa Clara CT

Summary

Highly organized and efficient Clerical Administrator with background in managing administrative tasks, such as document management, data entry, appointment scheduling and providing customer service. Known for exceptional organizational skills, ability to multitask and attention to detail. In previous roles, have streamlined office operations, improved workflow efficiency and contributed significantly to team success through hard work, flexibility and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Clerical Administrator

Xpedient Logistics
11085 Harmon Rd Fort Worth 76177
05.2018 - Current
  • Streamlined office record organization and file maintenance processes.
  • Managed communication via email and phone, ensuring timely responses.
  • Coordinated scheduling for appointments and meetings to enhance team efficiency.
  • Processed documents with company software for accurate data entry.
  • Maintained organized workspace to promote productivity and efficiency.
  • Provided excellent customer service support through prompt inquiry responses.
  • Developed efficient workflow forms and procedures for improved operations.
  • Trained staff on work activities and effective use of computer applications.

Office Admin and Dispatcher

Martin Transportation system
Grand Prairie
01.2017 - 01.2018
  • Communicated with drivers to ensure timely deliveries and updates.
  • Coordinated dispatch schedules for efficient transportation routes.
  • Entered data into dispatch software for accurate record-keeping.
  • Assigned drivers to appropriate routes based on customer needs.
  • Prepared daily work and run schedules.

Customer Service Representative

Cricket Wireless
Fort Worth
01.2014 - 10.2016
  • Resolved customer complaints promptly through effective communication and problem-solving.
  • Provided technical support for device and account management issues.
  • Processed transactions accurately using point-of-sale systems to ensure efficient operations.
  • Educated customers on promotions and service plans, enhancing overall product understanding.
  • Maintained up-to-date knowledge of current promotions and product offerings.
  • Developed strong customer relationships, encouraging repeat business through personalized service.
  • Engaged customers in conversation to understand needs and address inquiries effectively.
  • Assisted customers with selection, ordering, billing, returns, exchanges, and technical support.

QC Inspector

KGP Logistics
Irving
08.2011 - 01.2014
  • Inspected finished products for quality, ensuring compliance with specifications.
  • Prepared outgoing shipments by packing items securely and labeling accurately.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Operated computers to access information related to shipping activities.
  • Identified order discrepancies and damaged items and notified supervisor.

QC Inspector

Lg Electronics
Fort Worth
02.2009 - 06.2011
  • Inspected finished products to ensure compliance with specifications and quality standards.
  • Maintained accurate records of inspections in accordance with company policies.
  • Reported test data and analysis results to management through comprehensive written reports.
  • Proposed and implemented improvements, reducing errors and rejected items.
  • Selected samples for testing to validate product performance against expectations.
  • Conducted repairs on products to meet project specifications effectively.

Education

High School Diploma -

Amon Carter Riverside Highschool
Fort Worth, TX
05-2009

Skills

  • Document management
  • Data entry
  • Scheduling coordination
  • Customer service
  • Office administration
  • Staff training
  • Communication management
  • Team building
  • Attention to detail
  • Problem solving
  • Workflow optimization

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Clerical Administrator

Xpedient Logistics
05.2018 - Current

Office Admin and Dispatcher

Martin Transportation system
01.2017 - 01.2018

Customer Service Representative

Cricket Wireless
01.2014 - 10.2016

QC Inspector

KGP Logistics
08.2011 - 01.2014

QC Inspector

Lg Electronics
02.2009 - 06.2011

High School Diploma -

Amon Carter Riverside Highschool

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