Alejandra Mendez
Salem,OR
Summary
Administrative and patient support professional with experience in high-volume environments. Skilled in scheduling, customer care, and maintaining organized workflows. Seeking to transition into a new role which allows me to exercise and expand my skill set.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Columbia Pain Management
Tualatin, Oregon
2025.02 - Current
- Welcome patients in as first point of contact, assist through the check-in process, collecting insurance information and payments.
- Answer incoming phone calls and address inquiries about services and procedures promptly and schedule appointments.
- Coordinate communication between healthcare providers and patients effectively.
Support Services Specialist
Liberty House Child Abuse Assessment Center
Salem, OR
2023.06 - 2025.02
- Opened patient charts, ran insurance eligibility checks, entered and submitted encounter charges for review.
- The check-in process consisted of communicating the HIPAA policy and reviewing consent forms with patients and their families.
- Routed incoming calls from agency partners, families, and other people of referral.
- Forwarded assessment reports and notes to agency partner.
Customer Service Associate
FedEx Office
Salem, Oregon
2021.04 - 2023.05
- Consulted with clients, presenting personalized options for business prints, flyers, invitations, banners and more.
- Found packaging and shipping solutions for clients including fragile and bulk items.
- Produced multiple distinct projects at a time meeting deadlines and staying within budgets.
Education
High School Diploma -
McNary High School
Keizer2017-06
Skills
- Customer and patient relationship management
- Detail-oriented
- Front desk administration
- Multitasking and time management
- Creative problem solving
- Bilingual - Fluent/Native Spanish
Timeline
Front Desk Assistant
Columbia Pain Management
2025.02 - Current
Support Services Specialist
Liberty House Child Abuse Assessment Center
2023.06 - 2025.02
Customer Service Associate
FedEx Office
2021.04 - 2023.05
High School Diploma -
McNary High School