Dania Duran Sanchez
El Paso
Summary
Dedicated professional with strong front desk coordination and customer relationship management skills. Committed to enhancing operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Infante Hand & Rehabilitation
El Paso
09.2024 - Current
- Greeted patients and visitors, creating welcoming atmosphere.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Coordinated appointment scheduling and addressed patient inquiries, ensuring smooth operations.
- Streamlined insurance verification and documentation processes for accuracy.
- Maintained patient records and ensured data accuracy in the system.
Occupational Lead Technician
Infante Hand & Rehabilitation
El Paso
03.2024 - Current
- Supervised daily operations of rehabilitation equipment and treatment protocols.
- Trained and mentored junior technicians on best practices and safety standards.
- Communicated with patients about treatment processes and equipment usage.
Customer Service Manager
Tacos Don Cuco
El Paso
12.2022 - 02.2024
- Resolved customer complaints to ensure high satisfaction levels.
- Collaborated with kitchen staff to improve service communication during rushes.
- Maintained inventory records to enable timely supply ordering and effective usage tracking.
Education
High School Diploma -
Instituo Iberoamericano San Patricio
Ciudad Juarez, Chihuahua, Mexico06-2020
Skills
- Front desk coordination
- Appointment scheduling
- Patient record management
- Treatment protocol supervision
- Customer relationship management
- Team collaboration
- Problem solving
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Front Desk Assistant
Infante Hand & Rehabilitation
09.2024 - Current
Occupational Lead Technician
Infante Hand & Rehabilitation
03.2024 - Current
Customer Service Manager
Tacos Don Cuco
12.2022 - 02.2024
High School Diploma -
Instituo Iberoamericano San Patricio