JADIEL SOTO
Kissimmee,FL
Summary
Personable front desk professional supporting residents, guests, reservations, payments, and daily operations in fast-paced service settings. Known for accurate recordkeeping, friendly communication in English and Spanish, and prompt issue resolution that helps create smooth check-ins and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Attendant
Windsor at Westside
04.2025 - 08.2026
- Coordinate guest check-ins and reservations while supporting daily front desk operations.
- Welcomed residents and guests, ensuring a professional and friendly service-focused experience.
- Answer phone calls and assist with questions, requests, reservations, and general property information.
- Process payments and maintain accurate records using front desk and booking systems.
- Addressed concerns professionally and resolved issues to enhance overall customer satisfaction.
- Balanced multiple responsibilities in a fast-paced environment, maintaining high service standards.
Machine Operator / Material Handler
NB Handy
11.2022 - 01.2025
- Collaborated effectively in a fast-paced team environment, upholding quality and safety standards.
- Executed tasks on time, consistently meeting quality standards.
- Organized and stored materials in designated locations to ensure efficient access.
- Maintained accurate production and inventory records, ensuring compliance with established procedures.
Pool Attendant
Windsor Island Resort
02.2021 - 11.2022
- Delivered friendly hospitality and customer service to resort guests.
- Enhanced resort experience through attentive and professional service.
- Assisted guests with inquiries and requirements, fostering a welcoming atmosphere.
- Maintained clean, organized, and safe amenity areas.
- Conducted routine inspections and addressed guest and safety concerns promptly.
Store Protection Specialist
Ross
01.2021 - 01.2022
- Contributed to a safe and welcoming environment for customers and associates through vigilant monitoring and proactive engagement.
- Applied communication, observation, and conflict-management skills to effectively address customer concerns and enhance store safety.
- Greeted customers at store entrances, fostering a friendly atmosphere and ensuring professional presence at entry and exit points.
Education
High School Diploma -
Tohopekaliga High School
01-2020
Skills
- Front Desk Operations
- Guest check-in
- Reservation management
- Guest-Centric Approach
- Exceptional communication
- Payment processing
- Conflict Resolution
- Front desk systems
- POS & Booking Systems
- Administrative Support
- Task Prioritization
- Microsoft Office
- Attention to detail
- Strong multitasking
- Customer Service
- In-person communication
- Professional communication
- Exceptional communication
- Multilingual communication
- Team collaboration
- Relationship Building
- Welcoming guests
- Active Listening
- Conflict resolution
- Cash handling
- Registration
- Amenities Management
- Customer service
- Guest relations
- Check in coordination
- Multi-line systems
- Problem Solving
- Amenities Management
- Front Desk Coordination
- Active Listening
- Registration
Personal Information
Title: Customer Service | Resident Relations | Hospitality
Languages
Bilingual: English & Spanish
Timeline
Front Desk Attendant
Windsor at Westside
04.2025 - 08.2026
Machine Operator / Material Handler
NB Handy
11.2022 - 01.2025
Pool Attendant
Windsor Island Resort
02.2021 - 11.2022
Store Protection Specialist
Ross
01.2021 - 01.2022
High School Diploma -
Tohopekaliga High School