JAKE ORTALE
Phoenix
Summary
Ambitious business graduate from Grand Canyon University, class of 2025, with sales experience in customer service and client relationship management. Open to Medical Sales Specialist roles and internships, leveraging strong interpersonal skills and passion for healthcare. Excels in high-pressure environments, builds rapport with diverse clientele, and represents products professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Associate Asset Management
Phoenix
06.2024 - Current
- Delivered exceptional customer service in high-volume office environment, managing 20+ daily client interactions to enhance visitor satisfaction
- Built strong relationships with recurring visitors through personalized service approach, fostering a welcoming atmosphere
- Maintained professional demeanor while efficiently addressing inquiries and resolving issues to ensure smooth office operations
- Coordinated office logistics efficiently to ensure smooth operations
Client Care Representative
Busy Bees Babysitting
Phoenix
01.2024 - Current
- Handled scheduling, billing inquiries, and service coordination for 30+ active client accounts to ensure seamless service delivery
- Managed client communications and account inquiries to enhance customer satisfaction
- Provided consistent, professional communication to effectively address and prioritize multiple client needs
Student Worker
Grand Canyon University
Phoenix
11.2023 - 11.2024
- Assisted university staff with various operational tasks
- Consistently arrived on time and adhered to institutional policies
- Assisted faculty with administrative tasks and student inquiries.
- Managed classroom materials and resources efficiently.
- Coordinated event logistics for student activities and workshops.
Retail Associate
Quick Quack Car Wash
Phoenix
01.2023 - 12.2023
- Handled transactions and customer inquiries with accuracy and professionalism to ensure customer satisfaction
- Provided customer service in fast-paced retail environment to enhance shopping experience
- Upheld facility standards and workplace safety to create a welcoming environment
Car Detailer
Mr. Shine
Peoria
01.2022 - 12.2023
- Executed vehicle preparation services ensuring high quality and customer satisfaction
- Honed mechanical skills and attention to detail in specialized service environment
- Upheld professional appearance and prioritized customer-focused interactions
Front Desk Staff
Kevin Ortale, DDS PLC
Arizona
05.2022 - 08.2022
- Facilitated patient check-in, appointment scheduling, and administrative support to ensure smooth operations
- Provided outstanding customer service to enhance patient experience in dental office
- Exhibited professional demeanor to foster a welcoming environment in clinical healthcare setting
Busser/Dishwasher
El Encanto DOS
Phoenix
01.2021 - 02.2022
- Ensured cleanliness and organization of dining areas for optimal guest experience
- Supported food service operations in fast-paced restaurant environment
- Exhibited professionalism and collaborated effectively in high-volume service settings
Education
Bachelor of Business Administration - Entrepreneurship/Entrepreneurial Studies
Grand Canyon University
Phoenix, Arizona05-2025
High School -
Sandra Day O'Connor High School
Phoenix, Arizona01-2022
Skills
- Front Desk Operations
- Customer Focus
- Attention to Detail
- Service Mentality
- Relationship Building
- Coachability
- Front desk operations
Certification
- Adult First Aid/CPR/AED Certification, American Emergency Response Training, 09/2025, 09/2027
- SCUBA Diving Certification, Professional Association of Diving Instructors (PADI), Open Water Diver
Volunteer Experience
- Soup Kitchen Volunteer, Saint Vincent de Paul Canada, 01/2017, 12/2018, Assisted in food preparation, meal service, and distribution to families in need, Demonstrated empathy and commitment to community service in high-volume environment, Developed strong interpersonal skills through direct interaction with diverse populations
- Dental Volunteer, Flagstaff Dental Clinic Limited, 06/2022, 06/2022, Assisted dental professionals with patient care, instrument sterilization, and administrative tasks, Supported underserved communities in accessing dental health services, Gained exposure to healthcare delivery and patient interaction in clinical setting
Timeline
Front Desk Attendant
Associate Asset Management
06.2024 - Current
Client Care Representative
Busy Bees Babysitting
01.2024 - Current
Student Worker
Grand Canyon University
11.2023 - 11.2024
Retail Associate
Quick Quack Car Wash
01.2023 - 12.2023
Front Desk Staff
Kevin Ortale, DDS PLC
05.2022 - 08.2022
Car Detailer
Mr. Shine
01.2022 - 12.2023
Busser/Dishwasher
El Encanto DOS
01.2021 - 02.2022
Bachelor of Business Administration - Entrepreneurship/Entrepreneurial Studies
Grand Canyon University
High School -
Sandra Day O'Connor High School