Alejandra Mendoza
sales associate
Santa Ana,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
2
2
Languages
13
13
years of post-secondary education
Work History
Retail Sales Associate
Old Navy
Orange, CA
10.2023 - 01.2024
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Associate
Zara
Costa Mesa, CA
06.2022 - 08.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Associate
Adidas Outlet
11.2019 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Associate of Science - Biology
Santa Ana College
Santa Ana, CA 08.2018 - 06.2023
GED -
Santa Ana High School
Santa Ana, CA 08.2014 - 05.2018
Associate of Arts - General Science
Santa Ana College
Santa Ana, CA 08.2018 - 06.2023
Skills
- Folding Clothes
- Returns and Exchanges
- Reading Comprehension
- Communications Strategies
- Exceeding Customer Expectations
- Retail Sales
- Customer Assistance
- Cash Handling
- Self-Checkout Assistance
- Product Knowledge
- Store Opening and Closing
- Assigning Tasks
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Retail Sales Associate
Old Navy
10.2023 - 01.2024
Retail Sales Associate
Zara
06.2022 - 08.2022
Retail Sales Associate
Adidas Outlet
11.2019 - 11.2020
Associate of Science - Biology
Santa Ana College
08.2018 - 06.2023
Associate of Arts - General Science
Santa Ana College
08.2018 - 06.2023
GED -
Santa Ana High School
08.2014 - 05.2018