Alejandra mendoza
Denver,CO
Summary
Experienced patient service lead representative skilled in managing electronic health records and optimizing patient interactions to improve satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Team Lead
Tepeyac comunity health care center
Denver, Colorado
03.2021 - Current
- Facilitated patient registration and appointment scheduling for diverse health services.
- Managed incoming calls, promptly addressing patient concerns and providing necessary information.
- Assisted patients with insurance inquiries, verifying eligibility and processing payments.
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
- Coordinated communication between patients and healthcare providers for clarity and prompt resolutions.
- Educated patients on available services and health programs to enhance access and understanding.
- Supervised patient service representatives, ensuring exceptional customer care and support.
- Trained new team members on policies and procedures to improve patient interactions.
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO05-2009
Skills
- Patient registration and insurance verification
- Electronic health records management
- Appointment scheduling and HIPAA compliance
- Client relations
Languages
Spanish
Professional
English
Professional
Timeline
Patient Service Representative Team Lead
Tepeyac comunity health care center
03.2021 - Current
High School Diploma -
Emily Griffith Technical College