Alejandra Mendoza
El Paso,TX
Summary
Motivated bilingual customer service professional skilled in customer support, data entry, communication, and problem resolution. Experienced in providing efficient customer care while maintaining accuracy, organization, and customer satisfaction.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Call Center Representative
Maximus
10.2025 - 04.2026
- Assist consumers with questions regarding health insurance coverage, eligibility, enrollment, and Marketplace applications.
- Handle inbound customer calls while providing professional, accurate, and efficient service.
- Guide consumers through healthcare applications, account updates, and enrollment processes.
- Explain health insurance options, coverage information, and application requirements in a clear and understandable manner.
- Verify customer information, update account records, and maintain accurate documentation across multiple computer systems.
After-School Art Teacher
Young Rembrandts
08.2021 - 11.2025
- Designed and implemented art lessons fostering creativity, confidence, and artistic growth in students.
- Oversaw classroom activities, ensuring a positive and safe learning environment that engaged students.
- Coordinated projects and delivered personalized guidance to enhance students' skills and artistic development.
STEM Tutor
YWCA
01.2021 - 06.2021
- Provided individualized STEM instruction, enhancing students' problem-solving abilities and subject knowledge.
- Developed engaging lessons that fostered understanding of science, technology, engineering, and mathematics concepts.
- Encouraged positive learning habits while maintaining an organized and supportive educational environment, contributing to student engagement.
Community Assistant
Texas Association of Future Educators (TAFE) at El Dorado HS
09.2018 - 02.2020
- Supported classroom activities and student engagement, fostering a positive learning environment.
- Coordinated with teachers, staff, and peers to organize events and achieve program goals.
- Led communication, teamwork, and mentoring initiatives to enhance community involvement.
Education
Associate of Health Administration - Health Administration
Southwest University at El Paso
El Paso, TX10.2026
HS Diploma - High School diploma
El Dorado High School
El Paso, TX06.2020
Skills
- Bilingual (English, Spanish)
- Phone, Email, & Chat Support
- Data Entry
- Customer Service
- Microsoft Office
- Google Workspace
- Customer Interaction
- Time Management & Organization
- HIPAA compliance
- Problem Solving
- Adaptability
- Conflict Resolution
- Leadership
Certification
- CPR Certification
- AED Certification
- First Aid Certification
- Stop the Bleed Certification
- Food Handler Certificate
LANGUAGES
English (Fluent); Spanish (Fluent)
Timeline
Call Center Representative
Maximus
10.2025 - 04.2026
After-School Art Teacher
Young Rembrandts
08.2021 - 11.2025
STEM Tutor
YWCA
01.2021 - 06.2021
Community Assistant
Texas Association of Future Educators (TAFE) at El Dorado HS
09.2018 - 02.2020
HS Diploma - High School diploma
El Dorado High School
Associate of Health Administration - Health Administration
Southwest University at El Paso