Alejandra Mercado

Provided efficient and professional solutions to customer inquiries through calls, live chat and email, ensuring a positive user experience.

• Resolved customer issues promptly and accurately via calls, live chat and email.
• Maintained a professional and empathetic attitude, even in high-pressure situations or when addressing complex problems.
• Managed and prioritized multiple tasks and customer requests simultaneously, ensuring quick and effective service.
• Identified opportunities to enhance the customer experience and propose solutions.

Delivered food promptly and accurately, ensuring high quality and presentation at a fine dining restaurant.

• Coordinated with kitchen staff to manage order flow and ensure accuracy.
• Provided excellent customer service by answering questions and accommodating special requests.
• Maintained clean work areas and assisted the team to ensure smooth service.

Provided exceptional service to golfers by delivering beverages, snacks, and light meals directly to the course in a friendly, professional, and timely manner.

• Delivered exceptional customer service by providing beverages and snacks directly to golfers on the course in a friendly and professional manner.
• Managed inventory, restocked the beverage cart, and ensured cleanliness and organization throughout shifts.
• Utilized suggestive selling techniques to promote menu items, increasing sales and enhancing the customer experience.
• Processed cash and card payments accurately, balancing the register at the end of each shift.
• Navigated the golf course safely while maintaining timely service during high-demand periods.

Ensured an excellent first impression and a smooth dining experience at a luxurious beach club. Managed reservations, greeted customers, and coordinated seating arrangements to optimize flow and minimize wait times.

• Greeted and seated guests in a timely and courteous manner, ensuring a positive first experience.
• Managed reservations and waiting lists, coordinating with the front-of-house team for efficient seating.
• Assisted in maintaining the overall ambiance and cleanliness of the dining area.
• Provided guests with menus and answered questions about the restaurant's offerings, including special events and promotions.
• Collaborated with servers and management to ensure smooth service and customer satisfaction.

Served as a pool attendant responsible for maintaining a clean, safe, and enjoyable poolside experience for guests.

• Provided towels to guests and ensured the availability of supplies throughout the day.
• Monitored the pool area for safety, ensuring guests followed pool rules and guidelines.
• Maintained cleanliness of poolside areas by collecting used towels, cleaning debris, and organizing furniture.
• Assisted guests with requests such as adjusting lounge chairs, providing additional towels, or answering pool-related inquiries.
• Restocked poolside amenities, including sunscreen and water, to ensure guest comfort.