Alejandra Montoya Sosa
Edmonds,WA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Overview
3
3
years of professional experience
Work History
Event Coordinator
Michaels Arts and Crafts
Seattle, WA
09.2025 - 02.2026
- Coordinated logistics for workshops and events, ensuring seamless execution and participant satisfaction.
- Oversaw setup and breakdown of event spaces, maintaining organization and adherence to safety standards.
- Assisted in daily operations, ensuring efficient merchandise restocking and maintenance of sales floor organization.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Operated point-of-sale systems, accurately processing transactions and managing cash handling procedures.
- Trained new team members on operational procedures, promoting consistency in service delivery and product knowledge.
- Conducted inventory checks, tracking stock levels to ensure availability of popular items for customers.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
Crew member
McDonald's
Yakima, Washington
11.2022 - 07.2024
- Operated cash register, processed transactions accurately and efficiently.
- Prepared and served food items following safety and quality standards.
- Monitored inventory levels, restocked supplies as needed to maintain operations.
- Assisted in training new team members on procedures and customer service skills.
Education
High School Diploma -
Yakima Online High School
Yakima, WASkills
- Time Management
- Ability to Multitask
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Leadership and Teamwork
- Critical Thinking
- Multitasking Skills
- Active listening skills
- Customer service skills
- Management skills
- Problem-solving skills
Timeline
Event Coordinator
Michaels Arts and Crafts
09.2025 - 02.2026
Crew member
McDonald's
11.2022 - 07.2024
High School Diploma -
Yakima Online High School