Alejandra Palomino
Astoria,NY
Summary
Adept at handling high-stress situations and streamlining operations, I significantly enhanced team efficiency and customer satisfaction at ABM Aviation. With expertise in work order management and exceptional verbal communication, I fostered teamwork and improved service delivery, contributing to a well-prepared professional environment. My proactive approach and ability to multitask have consistently driven positive outcomes.
Overview
7
7
years of professional experience
Work History
Dispatcher
ABM Aviation
02.2023 - Current
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Commercial Cleaner
Pritchard Industries
07.2022 - 10.2022
- Emptied wastebaskets to transport trash and waste to disposal area.
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
Dispatcher
Gate Gourmet
07.2021 - 04.2022
- Received and prepared work orders
- Reviewed dispatch needs and communicated with drivers to execute services
- Organized daily assignment and run schedules for individuals and crews
- Conferred with the customer and team supervisors to address and resolve service needs
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored flow of paperwork and directed information to appropriate departments.
Flight Finalizer
Gate Gourmet
03.2019 - 07.2021
- Monitored processes and recommended methods for improvement
- Conducted assignments promptly and professionally and acted as positive member of team
- Met company safety, security, and quality goals through continual compliance with flight and operational policies
Equipment Assembler
Gate Gourmet
10.2018 - 03.2019
- Streamlined workflow, organizing workspace for maximum efficiency and productivity.
- Served as an effective team player, cooperating closely with colleagues to ensure smooth operations and mutual support during peak periods.
- Increased production output by identifying bottlenecks in the assembly process and implementing appropriate improvements.
- Completed projects on time and within budget by prioritizing tasks and effectively managing resources.
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Commercial Cleaner
Pritchard Industries
04.2018 - 10.2018
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained clean, neat, and professional entrances.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Hotel Housekeeper
LaGuardia Plaza Hotel
05.2018 - 06.2018
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Education
High School Diploma -
Forest Hills High School
Queens, NYSkills
- Work order management
- Driver communication
- Handle communications
- Multitasking
- Teamwork
- Networking
- Stress Tolerance
- Organizational Skills
- Excellent Communication
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
ABM Aviation
02.2023 - Current
Commercial Cleaner
Pritchard Industries
07.2022 - 10.2022
Dispatcher
Gate Gourmet
07.2021 - 04.2022
Flight Finalizer
Gate Gourmet
03.2019 - 07.2021
Equipment Assembler
Gate Gourmet
10.2018 - 03.2019
Hotel Housekeeper
LaGuardia Plaza Hotel
05.2018 - 06.2018
Commercial Cleaner
Pritchard Industries
04.2018 - 10.2018
High School Diploma -
Forest Hills High School