Alelinge Ayenew
Ashburn,VA
Summary
Dynamic customer service professional with a proven track record at ABM Aviation, excelling in complaint handling and problem-solving. Enhanced client retention through strong rapport and effective communication, while driving revenue growth through upselling. Recognized for multitasking abilities and maintaining a welcoming atmosphere, ensuring a positive experience for all customers.
Overview
8
8
years of professional experience
Work History
Cabin Customer Agent
ABM Aviation
03.2018 - Current
- Identified opportunities for upselling or cross-selling products based on individual customer needs, driving additional revenue growth for the company.
- Collaborated with team members to continually improve processes, leading to increased efficiency and productivity.
- Enhanced client retention rates through building strong rapport and addressing issues promptly.
- Supported cross-functional collaboration by liaising with other departments on behalf of customers when necessary.
Parking Attendant
Hyatt Place
06.2024 - 05.2025
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
Education
Bachelor - Sociology
AMU University
Ethiopia05.2015
Skills
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Active listening
- Verbal and written communication
Languages
Amharic
Native or Bilingual
Timeline
Parking Attendant
Hyatt Place
06.2024 - 05.2025
Cabin Customer Agent
ABM Aviation
03.2018 - Current
Bachelor - Sociology
AMU University