Paola Elias

• Assist with and facilitate routine cleaning of facilities to maintain cleanliness, safety, and operational readiness.
• Clean and disinfect restrooms and shower areas after each use, without exception.
• Maintain sanitary and safe restroom and sink conditions at all times.
• Deep clean the work site on a routine basis.
• Ensure restrooms are fully stocked with toilet paper, soap, and other essential supplies.
• Maintain adequate supply of feminine hygiene products and replenish as needed.
• Wash, dry, and prepare towels used for restroom and shower services.
• Conduct required wellness checks each shift to ensure participant safety and well-being.
• Monitor participant movement, common areas, and site activity to promote safety and guideline compliance.
• Provide direct, respectful assistance to participants including answering questions, responding to requests, and connecting participants to appropriate staff or resources.
• Complete Daily Activity Reports (DARs) accurately, objectively, and in a timely manner for each shift.
• Observe and report safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership.
• Respond to incidents and emergencies using trauma-informed de-escalation techniques and follow incident reporting protocols.
• Conduct intake, exit, and case notes in HMIS (site specific)
• Support meal service, site cleanliness, supply distribution, and general operational duties as assigned.
• Observed and learned documentation standards, confidentiality requirements, and best practices for maintaining accurate case notes.
• Supported case managers by preparing client files, organizing required documents, and ensuring all materials were ready for review.
• Helped track client progress toward goals by updating internal systems, monitoring deadlines, and reporting changes to the case manager.
• Coordinated communication between clients and service providers to support continuity of care and reduce barriers to accessing services.
• Participated in team meetings and case conferences to learn about interdisciplinary collaboration and service‑planning strategies.
• Provided administrative support for crisis‑response situations by helping connect clients to emergency resources under supervision.

• Station Preparation (Mise en Place): Setting up and stocking the station with necessary ingredients, tools, and equipment before service.
• Cooking and Assembly: Preparing ingredients by cutting, washing, and seasoning; cooking items to order using techniques like grilling, sautéing, or broiling.
• Quality Control: Ensuring every dish adheres to standard portion sizes, recipes, and presentation standards.
• Sanitation and Maintenance: Cleaning and sanitizing stations, equipment, and workstations; storing food properly, labeling, and dating products.
• Operational Efficiency: Working efficiently under pressure during peak hours, coordinating with other staff to ensure timely service.
• Inventory Management: Stocking, organizing, and monitoring inventory, including receiving orders.

Cashier Duties

• Customer Service: Greeting customers, taking orders, and answering questions about menu items.
• POS Operation: Operating the register, processing payments (cash/credit), and ensuring accurate cash handling.
• Food Handling/Service: Assisting in assembling orders and serving food from steam tables.
• Cleaning & Support: Maintaining a clean front-of-house, cleaning tables, and providing support to the kitchen team when necessary.

Common Responsibilities (Both Roles)

• Adhering to strict food safety, sanitation, and hygiene standards.
• Working with a team to ensure fast, efficient service during peak hours.
• Following instructions from kitchen leadership or store management.