Crista Milian
San Francisco,CA
Summary
Dedicated Case Manager experienced in high-volume triage, coordinated entry, and housing navigation. Expertise in psychosocial assessments and crisis intervention, effectively connecting clients to housing and social services. Familiar with San Francisco resources, committed to delivering equitable, client-centered care through collaboration and community engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services Case Manager
Homeless Prenatal Program (HPP)
San Francisco, CA
03.2024 - Current
- Conduct 15+ weekly intake and RAQ-based triage assessments, evaluating client needs and facilitating connections to housing, health, and social services
- Provide resource navigation and referrals to San Francisco-based housing programs, public benefits, and community services, supporting access to coordinated care and stabilization resources
- Coordinated referrals, resources, and follow-up services to enhance client service delivery
- Facilitated housing applications, ensured document readiness, and navigated service options for clients
- Maintain accurate documentation in Salesforce and internal systems to support care coordination and service tracking
- Collaborated with healthcare providers and social workers to improve client outcomes through coordinated care
- Participate in staff trainings and ongoing professional development
- Utilize lived experience navigating homelessness to build trust and support client engagement
Perinatal Health Navigator (Promoted from Community Health Worker Intern)
Homeless Prenatal Program (HPP) & Zuckerberg San Francisco General Hospital (ZSFG)
San Francisco, CA
09.2023 - 11.2025
- Promoted from Community Health Worker Intern based on demonstrated strengths in client engagement, care coordination, and service delivery
- Provide perinatal-focused support, education, and resource navigation for pregnant clients and families
- Conducted 30+ weekly triage-based psychosocial assessments, identifying urgent needs and connecting clients to essential housing, health, and social services for improved client support
- Facilitated triage processes to ensure timely support for high-need individuals.
- Navigated resources and referred clients to San Francisco housing programs, public benefits, and community services, enhancing access to critical support
- Supported housing applications and document readiness, facilitating stabilization services for high-need clients and families, contributing to their long-term well-being
- Executed crisis intervention and de-escalation techniques in high-pressure settings.
- Maintained accurate documentation of client interactions and referrals in Epic and Salesforce systems.
- Collaborate with healthcare providers, social workers, and community partners across systems
- Engage in Pregnancy Village programming, supporting group-based programming and client engagement activities
- Performed outreach to connect with high-risk and underserved communities.
- Apply trauma-informed and culturally responsive approaches to build client trust and improve engagement outcomes
Community Health Worker
Homeless Prenatal Program (HPP)
San Francisco, CA
01.2023 - 06.2024
- Connected families to essential resources, enhancing access to food, shelter, and financial support services
- Provided resource navigation and referrals, facilitating access to San Francisco-based community services and programs
- Facilitate support groups and community activities to increase engagement
- Conducted outreach at high-volume distribution events, engaging diverse populations and ensuring resource accessibility
- Document services and client interactions in Salesforce (case management system) and coordinate follow-ups with care teams
Education
Community Health Worker Certificate -
City College of San Francisco
San Francisco, CA06-2024
High School Diploma -
Clovis West High School
Fresno, CA06-2011
Skills
- Case management
- Crisis intervention
- Psychosocial assessments
- Trauma-informed care
- Care coordination
- Benefits & Resource Navigation
- Documentation & Compliance
- Salesforce documentation
- Epic (Electronic Health Records)
- Microsoft Office
- Community engagement
- Bilingual engagement (Spanish - Conversational (used across all client-facing roles to support communication, engagement, and service access))
- Cultural humility
Certification
- HIPAA
- Harm Reduction
- Mandated Reporter
- Suicide Prevention & Response
- Cultural Humility
- Legal Link
Systems
- Salesforce (Client Data & Case Documentation)
- Microsoft Office
- Epic (Electronic Health Records)
Timeline
Client Services Case Manager
Homeless Prenatal Program (HPP)
03.2024 - Current
Perinatal Health Navigator (Promoted from Community Health Worker Intern)
Homeless Prenatal Program (HPP) & Zuckerberg San Francisco General Hospital (ZSFG)
09.2023 - 11.2025
Community Health Worker
Homeless Prenatal Program (HPP)
01.2023 - 06.2024
Community Health Worker Certificate -
City College of San Francisco
High School Diploma -
Clovis West High School