Alejandra Pena

Dedicated and self-disciplined individual with a strong clerical and administrative background. Experienced virtual assistant with two years of project management and database collection for a family business. Achieved a 25% increase in customer service satisfaction. Proactive and adaptable professional, adept at tackling challenges and excelling in dynamic environments. Proficient in multitasking and navigating constantly changing work schedules. Strong clerical and administration skills and proficient in standard office software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.