Alejandra Perez
Bakersfield,CA
Summary
Experienced team leader with an excellent record of mentoring staff and implementing process improvements. Skilled in time management and sales management, consistently enhancing customer satisfaction and operational efficiency. Work well under high stress levels and am a fast work environment adapter.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Picker and Packer
Amazon Fulfillment
10.2020 - 12.2024
- Conducted quality checks on picked items to ensure accuracy before shipment.
- Operated handheld scanners to accurately locate and pick items from inventory.
- Collaborated with team members to enhance workflow efficiency during peak periods.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
Manager
RLMK McDonald's
04.2018 - 10.2020
- Mentored team members to enhance performance and improve customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Trained staff on operational standards, safety protocols, and customer engagement techniques.
- Oversaw inventory management practices, ensuring stock levels met operational needs.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Bakersfield College
Bakersfield, CA05-2027
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Sales management
- Quality control
Certification
- ServSafe Food Safety
- ServSafe Alcohol
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Picker and Packer
Amazon Fulfillment
10.2020 - 12.2024
Manager
RLMK McDonald's
04.2018 - 10.2020
High School Diploma -
Bakersfield College