Alejandra Piraban
Lauderhill
Summary
Charismatic waitress with expertise in delivering exceptional customer service in high-volume restaurants and clubs. Proficient in serving specialty cocktails while managing multiple tables efficiently. Demonstrated ability to build strong customer relationships and enhance satisfaction, leading to increased loyalty. Committed to maintaining accuracy and high service standards in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Hard Rock Casino Seminole
Hollywood
10.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Attended training sessions to stay updated on product knowledge and services.
- Restocked merchandise to ensure availability for customers at all times.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Event Promoter Organizer
Various Locations
Miami
12.2024 - Current
- Promoted and helped organize private events and parties. Responsible for guest coordination, event logistics, and ensuring a smooth, enjoyable experience for all attendees.
- Developed marketing materials to effectively communicate event details.
- Managed social media campaigns to promote upcoming events and attract participants.
Front Desk Receptionist-Server
Hyatt place
Boca Raton
05.2025 - 11.2025
- Delivered attentive service to guests in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Enforced health and safety measures to protect customers and staff.
- Verified customer identification and age requirements diligently.
- Executed opening and closing procedures, including printing sales reports and preparing cash drawers.
- Monitored inventory levels and created labels for opened items while maintaining expiration dates.
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained accurate guest records and updated reservation systems daily.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
Server-hostess
La Boulange Cafe & Bakery
Boca Raton
02.2024 - 02.2025
- Provide exceptional customer service at a high volume of guest.
- Serve specialty cocktails, wine and draft beers.
- Support the team by picking up extra shifts and remaining flexible in scheduling.
- Bus and reset bar by following proper sanitizing methods.
- Upsold premium beverages and appetizers to increase check average.
- Managed cash transactions and maintained accurate records of drink tabs.
- Consistently
- Took orders accurately and communicated with kitchen staff efficiently.
- Set up and arranged tables for special events and large parties effectively.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints professionally to enhance satisfaction levels.
Education
Associate of Arts - Hospitality And Tourism Management
Palm Beach State College
Boca Raton, FL09-2026
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2024
Skills
- Craft/Microbrews
- Customer service
- Social media marketing
- Sales support
- Event coordination
- Cocktails
- POS TOAST
- Cash handling
- Time management
Certification
Food Handlers Card ServSafe,TIPS certified
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited
Timeline
Retail Sales Associate
Hard Rock Casino Seminole
10.2025 - Current
Front Desk Receptionist-Server
Hyatt place
05.2025 - 11.2025
Event Promoter Organizer
Various Locations
12.2024 - Current
Server-hostess
La Boulange Cafe & Bakery
02.2024 - 02.2025
Associate of Arts - Hospitality And Tourism Management
Palm Beach State College
High School Diploma -
Boca Raton Community High School