Highly proactive manager with 4 years of experience in team leadership restauraunt industry. Background includes sales, management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
General Manager
Craven Crawfish
02.2019 - Current
Managed daily operations, ensuring adherence to quality standards and safety protocols.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Maintained facility and grounds to present positive image.
Host
Hearsay On The Green
09.2024 - 03.2025
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed reservation systems to optimize seating arrangements during peak hours.
Coordinated with kitchen and waitstaff to streamline service flow.
Trained new hosts on customer service protocols and operational procedures.