Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Portillo

Houston

Summary

Highly proactive manager with 4 years of experience in team leadership restauraunt industry. Background includes sales, management and customer service in fast-paced settings.

Overview

7
7
years of professional experience

Work History

General Manager

Craven Crawfish
02.2019 - Current
  • Managed daily operations, ensuring adherence to quality standards and safety protocols.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained facility and grounds to present positive image.

Host

Hearsay On The Green
09.2024 - 03.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation systems to optimize seating arrangements during peak hours.
  • Coordinated with kitchen and waitstaff to streamline service flow.
  • Trained new hosts on customer service protocols and operational procedures.

Education

High School Diploma -

CE King Highschool
Houston, TX
05-2023

Skills

  • Leadership and team building
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Host

Hearsay On The Green
09.2024 - 03.2025

General Manager

Craven Crawfish
02.2019 - Current

High School Diploma -

CE King Highschool
Alejandra Portillo