Alejandra Quintero
San Benito
Summary
Dedicated claims professional with proven ability to manage high-volume caseloads while ensuring timely follow-up and adherence to claim resolution standards. Strong communication and critical thinking skills enhance customer satisfaction and support business objectives.
Overview
10
10
years of professional experience
Work History
Claims Generalist Associate
Progressive
McAllen
05.2025 - Current
- Managed a high-volume caseload while maintaining timely follow-up, documentation, and claim resolution standards
- Investigated coverage, liability and damages to support claim decisions
- Evaluated claims by reviewing estimates, photos, police reports, and supporting documentation
- Coordinated inspections, repairs, rentals, and total loss handling, ensuring adherence to deadlines and customer service standards
- Negotiated Diminished Value (DOV) settlements with claimants and attorneys, clearly explaining valuation decisions
- Handled difficult or escalated conversations professionally while maintaining customer service expectations
- Maintained accurate and detailed claim file documentation in compliance with company guidelines and state handling requirements
Legal Assistant
Begum Law Group
Brownsville
02.2022 - Current
- Prepared and organized legal documents, including briefs, pleadings, and appeals, to support case progression;
- Conducted legal research and compiled relevant data;
- Facilitated communication between clients, attorneys, and other professionals to ensure clarity and prompt resolution of inquiries;
- Coordinated and scheduled meetings, depositions, and court dates;
- Managed case files and maintained an organized filing system;
- Ensured compliance with all legal deadlines and time-sensitive tasks;
- Processed invoices and handled check requests to maintain timely financial operations.
Receptionist
Begum Law Group
Brownsville
04.2021 - 02.2022
- Acted as the first point of contact for new and returning clients;
- Greeted guests promptly, establishing a professional tone with friendly assistance;
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions;
- Interacted with guests using professional, friendly customer service;
- Anticipated guest issues, proactively addressing concerns to minimize complaints;
- Accepted incoming mail and routed to appropriate staff;
- Coordinated communication across all levels of personnel to resolve problems and support daily functions.
- Organized digital and physical files in logical folder system;
Sales Associate
Dillard's
Brownsville
03.2017 - 03.2021
- De-escalated customer concerns by maintaining calm and friendly demeanor, enhancing overall customer satisfaction;
- Communicated with clients over various platforms such as phone, email and chat;
- Built and maintained relationships with peers and management to align team efforts with sales, service, and operational goals;
- Retained product, service, and company policy knowledge to assist coworkers and customers effectively;
- Maintained cleanliness and organization in work areas to ensure efficient store operations.
- Utilized organization's computer system to look up and record information concerning member accounts.
Sales Associate
New York and Company
Brownsville
09.2016 - 03.2021
- Informed customer purchasing decisions by maintaining knowledge of current and future promotions;
- Promoted company mission and positive store culture by delivering honest, high-quality customer experiences.
- Maintained clean and organized sales floor throughout shift by assisting with store recovery;
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers;
Education
High School Diploma -
Pace Early College High School
Brownsville, TX06-2016
Psychology, Rehabilitation Services
The University Of Texas Rio Grande Valley
Brownsville, TXSkills
- Claims Investigation
- Claims Resolution
- Attention to detail
- Problem-Solving
- Critical thinking
- Customer service
- Multitasking
- Time-Management
- Organization
- Adaptability
- Communication
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Claims Generalist Associate
Progressive
05.2025 - Current
Legal Assistant
Begum Law Group
02.2022 - Current
Receptionist
Begum Law Group
04.2021 - 02.2022
Sales Associate
Dillard's
03.2017 - 03.2021
Sales Associate
New York and Company
09.2016 - 03.2021
High School Diploma -
Pace Early College High School
Psychology, Rehabilitation Services
The University Of Texas Rio Grande Valley