ALEJANDRA RAMIREZ
AGUANGA,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Medical Biller
Neighborhood Healthcare
Escondido, CA
01.2024 - Current
- Provided exceptional customer service by managing multi-line phone systems and addressing patient billing inquiries with professionalism and clarity. Accurately entered patient data and maintained confidential records. Assisted patients in setting up payment plans and exploring billing options. Supported colleagues by answering billing-related questions and delivering training on billing procedures as needed.
- Remote
Medical Biller
BetterNight
San Diego, CA
01.2023 - 01.2024
- Customer Service, Multi phone line, Patient data entry, answering patient inquiries regarding billing with professionalism and clarity. Assisting patients with payment plans if necessary. Assisting colleagues with billing related questions and providing training on billing processes when required.
- Remote
Medical Biller
Cardiology Specialists Medical Group
Riverside, CA
01.2020 - 01.2023
- Customer service, multi phone lines, confirming patient insurance coverage and benefits to ensure accurate billing. Checking pre authorization requirements and obtaining necessary approvals. Assigning appropriate diagnosis and procedure codes to medical services provided.
- Hybrid
Receptionist
Paul David Emergency Services
Riverside, CA
01.2017 - 01.2018
- Greeting clients and visitors in a friendly and professional manner. Addressing inquiries regarding restoration services, processes, and timelines. Managing appointments for clients. Coordinating with technicians or specialists. Information collection and data entry from clients. Answering phone calls and responding with estimates and updates.
Receptionist
Oracle Imaging Services
Riverside, CA
01.2016 - 01.2017
- Greeting patients upon arrival and guiding through check in process. Verification of patient identity and appointment details. Managing appointments for MRI scans. Rescheduling appointments when necessary. Provide instructions to prepare for MRI scans. Assisting patients in completing necessary forms and questionnaires. Communications details about the MRI procedure.
Cashier
Forever 21
Riverside, CA
01.2014 - 01.2016
- Scanning items, entering prices, and handling discounts or promotions. Counting and verifying cash, ensuring correct change for transactions. Balancing cash drawer at the beginning and end of each shift. Acceptation various forms of payment. Processing returns and exchanges and refunds in accordance with store policies.
Education
Bachelor of Science - Cybersecurity
Platt College
Alhambra, CA01-2023
Associates - Information Technology
Platt College
Riverside, CA01-2022
Skills
- Fast learner and adaptable to changing environments
- Languages: Proficient in Spanish & English
- Proficient at anticipating and responding to customer needs
- Ability to prioritize different needs
- Ability to remain composed and focused under pressure or tight deadlines
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Medical Biller
Neighborhood Healthcare
01.2024 - Current
Medical Biller
BetterNight
01.2023 - 01.2024
Medical Biller
Cardiology Specialists Medical Group
01.2020 - 01.2023
Receptionist
Paul David Emergency Services
01.2017 - 01.2018
Receptionist
Oracle Imaging Services
01.2016 - 01.2017
Cashier
Forever 21
01.2014 - 01.2016
Associates - Information Technology
Platt College
Bachelor of Science - Cybersecurity
Platt College