Alejandra Ramirez Maciel
Avondale,AZ
Summary
Detail-oriented Order Processor with reputation for quickly and accurately preparing orders with excellent problem-solving and organizational skills. Aiming to utilize my 10+ years of customer service and account management to contribute to this role within your company.
Overview
8
8
years of professional experience
Work History
Order Processing Specialist
Timberlake Cabinetry
01.2022 - Current
- Completed accurate order entry and data verification by collecting data, establishing facts when interpreting layouts.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Document and maintain communication between to and from builders, field supervisors tp provide builder support .
- Analyze, verify and place orders per customer change orders,purchase orders,
- Issue credit for pricing and obtain purchase orders and EPO's when needed.
- Resolve customer related issues.
- Manage 50 + emails, calls per day from customers.
Builder Service Representative
Timberlake Cabinet
08.2016 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Schedule installations, services and warranties.
- Verify and assist installers with layout and time frames
Education
High School Diploma -
Riverbank High School
Riverbank, CASkills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Customer Relations
- Critical Thinking
Timeline
Order Processing Specialist
Timberlake Cabinetry
01.2022 - Current
Builder Service Representative
Timberlake Cabinet
08.2016 - 01.2021
High School Diploma -
Riverbank High School
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