Alejandra Reeves
Omaha,TX
Summary
Proven track record as an Account Service Representative at Pilgrim Bank, where I significantly enhanced customer satisfaction through expert issue resolution and fraud detection. Skilled in banking software and known for exceptional organizational abilities, I excel in client confidentiality and teamwork, driving successful outcomes and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Mt Pleasant, TX
05.2023 - Current
Account Service Representative
Pilgrim Bank
Mt Pleasant, Tx
04.2018 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Aided in the successful onboarding of new online banking users through clear guidance and personalized support.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving online banking inquiries.
- Managed high call volumes while maintaining professionalism and efficiency during peak periods.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
- Investigated disputed credit or debit card transactions.
- Identified fraud and reported suspected cases to appropriate contact.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
Education
High School Diploma -
Mt Pleasant High School
Mt Pleasant,TX2012
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Transaction Processing
- Data Entry
- Computer Skills
- Issue and Complaint Resolution
- Customer Service
- Customer Service-Oriented
- Account Servicing
- Documentation skills
- Banking Software Familiarity
- Client Confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
05.2023 - Current
Account Service Representative
Pilgrim Bank
04.2018 - 06.2023
High School Diploma -
Mt Pleasant High School