Summary
Work History
Education
Skills
Certification
Profile And Qualifications
Affiliations
Languages
Timeline
Generic
Espe Mendoza

Espe Mendoza

Real Estate Agent
Reston,VA

Summary

Currently looking for a mutually beneficial position to allow me to apply my experience and knowledge in the Customer Service, Customer Experience and Real Estate transactions fields.

Accomplished Real Estate Agent skilled at evaluating the needs and desires of Sellers and Buyers in the Real Estate market, providing personalized and professional Customer Service to meet and surpass clients' goals.

Work History

Real Estate Agent

Spring Hill Real Estate
09.2020 - Current
  • Licensed in Virginia and Maryland, providing dedicated and professional service to home buyers, sellers and Real Estate investors.
  • Communicate with potential sellers and buyers to identify their needs and expectations, and match to available properties.
  • Increase property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Host successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Conduct comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Data input and transaction management utilizing systems including ZipForms, SkySlope, DocuSign, DigiSign, MLS, Dotloop, Google Calendar.
  • Negotiate favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Develop strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Airport Customer Service Supervisor

JetBlue
11.2007 - 08.2020
  • Assisted with standard company Airport Operations and Customer Service policies in different areas of Airline Operations at the Airport, including: Use of airline software to check in and board Customers at the airport.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Monitored and executed Safety and Operational programs and initiatives.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Oversaw delivery of customer service meeting JetBlue company's expectations by applying promises and Hospitality policies.
  • Worked together with Business Partners making sure all procedures are followed in line with company's standards.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Manager

The Crew, Inc
06.2004 - 09.2007
  • Managed all Administrative aspects of Residential Construction Company specialized in new custom single-family homes, pools and remodeling with more than 3 million annual revenues
  • Responsible for budgets, financial statements, cash flow and accounting
  • Interacted with architects, owners, building inspectors, utility representatives and subcontractors
  • Prepared weekly and monthly statistical reports for corporate funding agents and act as the Company's representative to the banking community
  • Handled letters of credit, special short-term loans and promissory notes.

Real Estate Agent

Keller Williams
02.2000 - 08.2007
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

Education

Bachelor's degree in Dentistry -

Pontificia Universidad Javeriana
01.1984

Skills

  • Client Needs Assessment
  • Excellent Customer Service
  • Contract Negotiation
  • Buyer Contracts
  • Market Monitoring
  • Active VA & MD Real Estate License
  • Client-Oriented
  • Excellent Teamwork
  • Strong Organizational Skills
  • Fluent in English and Spanish
  • Highly Professional
  • Attention to Detail
  • Strong Organizational Skills
  • Fluent in English and Spanish
  • Highly Professional
  • Attention to Detail

Certification

  • Real Estate License for South Florida, 2000
  • Real Estate License for Virginia, 2010
  • Real Estate License for Maryland, 2020
  • Real Estate Transaction Coordinator, 2022

Profile And Qualifications

  • Substantial experience and outstanding skills in customer service focused on going above and beyond, with 15+ years of experience as a Customer Service representative and Supervisor roles in the airline, Real Estate, and construction fields.
  • Excellent interpersonal skills, ability to work well with others, support staff roles, as well as building and promoting Teamwork.
  • Excellent organizational skills with attention to detail and genuine desire to achieve, excel and evolve.
  • Spanish bilingual.
  • Ability to work Independently in a fast-paced environment and coordinate several tasks.
  • Excellent common sense, judgment, and decision-making abilities.
  • Self-motivated, hard-working individual applying integrity, responsibility and caring values with customers and teammates.
  • Ability to quickly learn and adapt to new software and system platforms.

Affiliations

  • Volunteer with Make-A-Wish as a Wish Granter

Languages

Spanish
Native or Bilingual

Timeline

Real Estate Agent

Spring Hill Real Estate
09.2020 - Current

Airport Customer Service Supervisor

JetBlue
11.2007 - 08.2020

Manager

The Crew, Inc
06.2004 - 09.2007

Real Estate Agent

Keller Williams
02.2000 - 08.2007

Bachelor's degree in Dentistry -

Pontificia Universidad Javeriana
  • Real Estate License for South Florida, 2000
  • Real Estate License for Virginia, 2010
  • Real Estate License for Maryland, 2020
  • Real Estate Transaction Coordinator, 2022

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Espe MendozaReal Estate Agent