Alejandra Robles
Rosharon,TX
Summary
I am a diligent and compassionate college student with 3 years of customer service experience, and determined to expand and improve my skills. The past year I have dedicated my time studying and working to become a future Labor and Delivery Nurse. I believe that nursing and customer service go hand-in-hand, because a great nurse must provide quality service and care for all patients. I have gained useful skills from my customer service experience such as, communication skills, conflict resolution, and interpersonal skills. However, I am ready to expand my skills and become a great asset in a new and intense work field.
Overview
3
3
years of professional experience
Work History
Shift Lead
Nothing Bundt Cakes
Sugarland, TX
06.2022 - Current
- Greet and provide a welcoming environment for guests
- Organize and provide fresh products
- Ensure weekly schedules are accurate and accommodated for associates
- Provide clear answers for any associate needs and questions
- Answer phone calls from guests
- Decorating and frosting cakes all while following adequate food safety guidelines and procedures.
- Provide clear and accurate information for guests
- Attend to complaints and concerns from guests
- Solve any issues assertively with guests or associates
- De-escalate any difficult situations with guests
- Attending to incoming orders
- Providing feedback to associates to improve our services
- Cross training associates to improve workflow
- Following up with associates to ensure all duties are met
- Organizing and closing to prepare for the following day.
Education
High School Diploma -
Stafford High School
Stafford, TX 08.2018 - 05/2022
Associate of Applied Science - Nursing
San Jacinto Community College
Pasadena, TX 08.2024 -
Skills
- Ability to Multitask
- Creativity
- Critical thinking and problem solving
- Ability to Work in a Team
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Fast Learner
- Computer Skills
- Communication Skills
- Customer Service
- Performance Improvement
- Employee Training
Personal Information
Title: Front Desk Receptionist
Languages
- English (Native Speaker)
- Spanish (Native speaker)
Timeline
Associate of Applied Science - Nursing
San Jacinto Community College
08.2024 -
Shift Lead
Nothing Bundt Cakes
06.2022 - Current
High School Diploma -
Stafford High School
08.2018 - 05/2022