Manuel A. Diaz Jr
Miami Gardens
Summary
PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens Miramar
10.2020 - 09.2023
- Successfully managed a team of 15 employees in a fast-paced retail environment, resulting in a increase in customer satisfaction
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
- Resolved customer complaints and conflicts in a professional manner, resulting in a decrease in customer complaints
- Monitored employee performance and provided constructive feedback, resulting in a increase in employee performance
- Maintained a clean and organized work environment, resulting in a improvement in customer experience
Education
CyberSecurity
Miami Dade College Miami
09.2026
High School Diploma -
Mater Lakes Academy
Hialeah06.2022
Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication
- Fast Learner
- Leadership Skills
- Ability to Multitask
- Effective Time Management
- Customer Service
- LANGUAGES Spanish Good working knowledge
Timeline
Shift Lead
Walgreens Miramar
10.2020 - 09.2023
CyberSecurity
Miami Dade College Miami
High School Diploma -
Mater Lakes Academy
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