Catherine Furse
Draper,UT
Summary
Dedicated and friendly professional with a strong work ethic and a passion for continuous learning. Thrives in team environments and independent settings, consistently demonstrating reliability and responsibility. Exceptional customer service skills enhance the ability to connect with clients and colleagues. Eager to contribute positively to a dynamic team and showcase value to the organization.
Overview
9
9
years of professional experience
Work History
Shift Lead
Chick-fil-A
Sandy, UT
08.2023 - Current
- Trained new staff on operational procedures and customer service excellence.
- Supervised team members to ensure adherence to quality and service standards.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
Junior Production Worker
Aimie's Creations LLC
Eagle Mountain, UT
03.2022 - Current
- Supported efficient product production and timely delivery to enhance customer satisfaction.
- Operated machinery to assemble products, ensuring quality standards met consistently.
- Interpreted and implemented instructions accurately to achieve successful task completion.
- Cultivated respectful relationships with colleagues and customers, fostering a collaborative work environment.
- Inspected finished products for quality assurance and conformance to specifications
- Executed daily and weekly cleaning tasks efficiently, maintaining a safe and organized workspace.
Kitchen Staff
Somtum
Eagle Mountain, UT
07.2020 - 07.2021
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Collaborated with team members to streamline food preparation processes, enhancing productivity.
Personal Assistant / Nanny
Rachel Burns
Saratoga Springs, UT
05.2019 - 08.2019
- Communicated effectively with parents about children's progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Supervised six children aged 11 years to 6 months, ensuring their safety and well-being.
Personal Assistant
Robyn Ballard
Draper, UT
05.2018 - 08.2018
- Manual work, conducted janitorial and gardening duties to ensure a welcoming environment, Completed various errands to support daily operations
Head Egg Washer
Layne Dansie
Eagle Mountain, Utah
08.2017 - 03.2018
- Streamlined egg gathering, washing, drying, and packaging processes, enabling small business to supply high-end restaurants in SLC.
- Assisted in training new staff on proper washing techniques and equipment usage.
- Maintained clean and hazard-free work areas.
Education
High School Diploma -
Cedar Valley High School
Eagle Mountain, UT05-2022
Associates of Science - University Studies
Utah Valley University
Orem, UT07-2022
Skills
- Customer service focus
- Employee training
- Shift leadership
- Team motivation
- Ability to work in a team
- Adaptability
- Ability to multitask
- Computer literacy
- Microsoft Office
- Fast learner
- Stress management
- Positive attitude
Timeline
Shift Lead
Chick-fil-A
08.2023 - Current
Junior Production Worker
Aimie's Creations LLC
03.2022 - Current
Kitchen Staff
Somtum
07.2020 - 07.2021
Personal Assistant / Nanny
Rachel Burns
05.2019 - 08.2019
Personal Assistant
Robyn Ballard
05.2018 - 08.2018
Head Egg Washer
Layne Dansie
08.2017 - 03.2018
High School Diploma -
Cedar Valley High School
Associates of Science - University Studies
Utah Valley University