Tracy Boateng
Bronx
Summary
Shift management professional with extensive experience in leading and working in teams in order to optimize daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible. Bringing forth a motivated attitude and a variety of powerful skills, while aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers and employers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Crumbl Cookies Latham
10.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Executed administrative tasks, including document filing, data entry, and gameplanning.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Restocked coolers and warmers with freshly baked goods throughout day as needed.
- Operated ovens and equipment to bake products according to established recipes.
- Greeted customers upon arrival and addressed inquiries regarding menu items.
- Completed opening and closing tasks, such as setting up workstations and cleaning surfaces.
- Master of all stations including mixing, dressing/ ticketing, ovens
Crew Member
Crumbl Cookie Latham
10.2024 - 12.2024
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Restocked coolers and warmers with freshly baked goods throughout day as needed.
- Provided customer service by answering questions about menu items and taking orders.
- Operated ovens and equipment to bake products according to established recipes.
- Greeted customers upon arrival and addressed inquiries regarding menu items.
- Performed cashier duties, including taking orders and processing payments.
- Completed opening and closing tasks, such as setting up workstations and cleaning surfaces.
- Assisted management team with inventory counts of food products and beverage supplies.
Crew Member
Crumbl Cookies
05.2024 - 08.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted management team with inventory counts of food products and beverage supplies.
- Followed all safety guidelines while operating equipment such as ovens and mixing stations.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Recreation Aid
Second Family Adult Daycare
07.2023 - 08.2023
- Physically and verbally interacted with customers in a friendly and professional manner
- Monitored daily attendance records and compiled data for reporting purposes
- Prepared and distributed breakfast, lunch and dinner for clients
- Provided administrative support for the facility, including filing, answering phones, and responding to emails
- Managed daily inventory of facility supplies and equipment
- Worked with community outreach/member advocates to coordinate community resources on program components and available support services
- Facilitated recreational activities for the elderly clients.
Game Room Manager
Kips Bay Boys and Girls Club-Lucile Palmaro Clubhouse
07.2022 - 08.2022
- Participated in ongoing training to enhance job skills and knowledge
- Provided efficient and courteous service to parents at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Responded quickly to meet visitor needs and resolve problems
- Organized, led and promoted interest in recreational activities with children ages 5-13
- Maintained time and attendance forms and inventory lists
- Provided for entertainment and set up related decorations and equipment
Assistant Front Desk Receptionist
Kips Bay Boys and Girls Club-Lucile Palmaro Clubhouse
07.2022 - 08.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Acquire, distribute and store supplies
- Upheld a high standard of customer service
Babysitter
01.2022 - 01.2012
- Nurtured 2 children from infancy, developed and monitored appropriate activities, and maintained a safe and fun environment at all times
- Prepared nourishing meals, promoted good behavior as well as self-discipline
- Helped children with homework once they began attending school
- Bathed and clothed the children daily
- Kept a clean and sanitary work environment at all times.
Education
Bachelor of Science - Biology
University At Albany
Albany, NY08-2027
Manhattan Center For Science and Mathematics
New York City, New York06.2023
Skills
- Adaptability
- Administrative Experience
- Ability to Multitask
- Cash Handling
- Food Preparation
- Ability to Work Under Pressure
- Childcare
- Fast Learner
- Leadership Skills
- Effective Time Management
- Strong Communication Skills
- Flexibility and Adaptability
- Customer Engagement
- Food Running
- Customer Service
- Taking Orders
- Workplace Efficiency
- Teamwork and Collaboration
Personal Information
Title: Student
Timeline
Shift Lead
Crumbl Cookies Latham
10.2024 - Current
Crew Member
Crumbl Cookie Latham
10.2024 - 12.2024
Crew Member
Crumbl Cookies
05.2024 - 08.2024
Recreation Aid
Second Family Adult Daycare
07.2023 - 08.2023
Game Room Manager
Kips Bay Boys and Girls Club-Lucile Palmaro Clubhouse
07.2022 - 08.2022
Assistant Front Desk Receptionist
Kips Bay Boys and Girls Club-Lucile Palmaro Clubhouse
07.2022 - 08.2022
Babysitter
01.2022 - 01.2012
Manhattan Center For Science and Mathematics
Bachelor of Science - Biology
University At Albany
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