Andrea Fierro
Corona ,CA
Summary
Dynamic professional with a proven track record at LARRY H MILLER TOYOTA, adept in CRM software and relationship building. Excelled in enhancing sales/service conversions and fostering client relationships through exceptional customer service and strategic negotiation. Achieved significant contributions to team goals with a positive attitude and teamwork, ensuring high levels of client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
BDC Agent
LARRY H MILLER TOYOTA
10.2023 - Current
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales /Service conversions.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Worked with sales department to develop sales strategies and techniques.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales /Service appointments.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Work with different ERPs : CARWARS,X-TIME, DAYFORCE , CDK, UNOTIFI
Insurance Agent
Farmers Insurance Agency
01.2022 - 09.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Utilized CRM software to manage client relationships.
- Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
Receptionist
H&r Block Tax Svc
01.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Associate Of Business Administration -
Riverside Community College
Riverside, CASkills
- Goal oriented
- Organization
- Negotiation
- Performance tracking
- CRM software
- Appointment setting
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Goal driven
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Agent
LARRY H MILLER TOYOTA
10.2023 - Current
Insurance Agent
Farmers Insurance Agency
01.2022 - 09.2023
Receptionist
H&r Block Tax Svc
01.2020 - 01.2021
Associate Of Business Administration -
Riverside Community College
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