Alejandra Romero
Los Angeles
Summary
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Guadlajara Dental
01.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
Certificate - Medical Biller And Health Claims Examiner
American Career College
CAAssociate of Arts - Business Administration
Mount Saint Mary's University
Los Angeles, CA08-2021
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Guadlajara Dental
01.2021 - Current
Certificate - Medical Biller And Health Claims Examiner
American Career College
Associate of Arts - Business Administration
Mount Saint Mary's University
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