Alejandra Saenz
Omaha,NE
Summary
Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
General Manager
Scooter's Coffee-Freedom Enterprises
09.2023 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Scooter's Coffee-Freedom Enterprises
11.2022 - 08.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Barista
Scooter's Coffee-Freedom Enterprises
08.2019 - 11.2022
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
MavIGATOR
Milo Bail Student Center
01.2019 - 11.2022
- Responsible for all information desk operations and serve as liaisons between Building Operations and the client.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Education
Bachelor of Arts - Political Science
University of Nebraska At Omaha
Omaha, NE08.2023
High School Diploma - undefined
Waverly High School
Waverly, NE05.2018
Skills
- Project Management
- Staff Supervision
- Data Entry
- Clerical Support
- Administrative Support
- Mail handling
Timeline
General Manager
Scooter's Coffee-Freedom Enterprises
09.2023 - Current
Assistant Manager
Scooter's Coffee-Freedom Enterprises
11.2022 - 08.2023
Barista
Scooter's Coffee-Freedom Enterprises
08.2019 - 11.2022
MavIGATOR
Milo Bail Student Center
01.2019 - 11.2022
Bachelor of Arts - Political Science
University of Nebraska At Omaha
High School Diploma - undefined
Waverly High School
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