ALEJANDRA SALAZAR
Dallas,TX
Summary
Driven and personable professional with a solid foundation in customer service and a strong interest in transitioning into remote sales. Skilled at building rapport, uncovering customer needs, and delivering tailored solutions that drive satisfaction and loyalty. Known for handling objections with confidence, communicating effectively across channels, and maintaining a calm, solutions-oriented approach under pressure. Eager to bring a client-first mindset and a results-driven attitude to a remote sales team, with a focus on relationship building, lead conversion, and long-term growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
National Account Representative
Consolidated Fire Protection
07.2025 - Current
- Review work orders for accuracy and compliance before invoicing
- Monitor and resolve issues in the exception queue
- Support national accounts by addressing discrepancies and submitting NTE increases
- Accurately apply markups to completed work orders
- Update Inspection Tracker daily for visibility on work status
- Resolve outstanding issues to ensure timely billing
- Collaborate with AP, Operations, and Customer Service for smooth handoffs
- Maintain detailed documentation to support audits and transparency
Medical Debt Collector
RAB, Inc.
04.2023 - 07.2024
- Coordinated appropriate payment options and plans for customers
- Negotiated settlements to receive payment on a percentage of debt
- Utilized Skip-Trace to locate customers to acquire their new home addresses and phone numbers
- Contacted debtors like Medicaid, Medicare, CHIP, etc
- To gather and update patient insurance information in order to re-bill to corresponding insurance companies
- Ensured compliance with HIPAA guidelines when handling sensitive patient information
Bilingual Claim Customer Service Representative
One Call Claims
11.2017 - 02.2023
- Properly directed inbound calls daily in phone queues to improve call flow
- Provided accurate and appropriate information in response to customer inquiries
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Managed difficult customer situations with professionalism and empathy
Education
El Centro College
Dallas, TXSkills
- Bilingual
- Client relationship management
- Conflict resolution
- Objection handling
- Active listening
- Time management & prioritizing
- Adaptability
- Team Collaboration
Certification
- OSHA 30 HOUR
- CPR CERTIFIED BLS
LANGUAGE
English Fluent
Spanish Fluent
Italian Conversational
Timeline
National Account Representative
Consolidated Fire Protection
07.2025 - Current
Medical Debt Collector
RAB, Inc.
04.2023 - 07.2024
Bilingual Claim Customer Service Representative
One Call Claims
11.2017 - 02.2023
El Centro College
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