Alejandra Salazar
San Antonio,TX
Summary
Team Lead, Clearinghouse Operations with extensive expertise and years of practical experience in electronic business communication. Dedicated to enhancing the success, productivity, and quality of clearinghouse operations. Possessing a comprehensive understanding of EDI standards, protocols, and integration methodologies, I have effectively navigated complex systems to facilitate seamless data exchange among various entities.
Overview
2
2
years of professional experience
Work History
Team Lead, Clearinghouse Operations
Office Ally
08.2025 - Current
- Establish governance frameworks to manage transaction quality, prioritize escalations, and enforce operating standards that reduce downtime and increase accuracy.
- Represent Operations in executive discussions, delivering insights on performance metrics, vendor compliance, and opportunities for strategic investment.
- Facilitate cross-department alignment between IT, development, and client services to optimize product delivery and client outcomes.
Healthcare EDI Operations Business Analyst
10.2024 - 08.2025
- Drove cross-functional collaboration between payer partners, development teams, and operations staff to improve transaction workflows and minimize disruptions.
- Conducted data-driven analysis of payer operations to uncover inefficiencies, publishing recommendations that informed leadership.
- Developed proposals and operational models for new payer partnerships, aligning service offerings with strategic objectives and securing long-term agreements.
Payer Account Manager
12.2023 - 10.2024
- Managed multiple client accounts concurrently, ensuring the successful execution of projects within set deadlines. Maintained a strong focus on prioritization and resource management to deliver services on time and exceed client expectations.
- Led efforts to address and resolve critical issues, managing complex challenges and urgent matters with precision and efficiency. Ensured prompt, effective resolutions that met payer partners' needs while mitigating potential operational impacts.
- Leveraged data-driven insights to recommend strategic improvements that aligned with payer partners' objectives and enhanced overall efficiency.
Education
Bachelor of Science - Business Administration
UTSA
San Antonio, TX05.2022
Skills
- Operations management
- Operational efficiency
- Attention to detail
- Process improvement
- Reliability
- Adaptability and flexibility
Timeline
Team Lead, Clearinghouse Operations
Office Ally
08.2025 - Current
Healthcare EDI Operations Business Analyst
10.2024 - 08.2025
Payer Account Manager
12.2023 - 10.2024
Bachelor of Science - Business Administration
UTSA
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