Alejandra Sanchez
Hialeah,FL
Summary
Results-oriented professional with a proven record of excellence in fast-paced environments, demonstrating a strong work ethic and determination to overcome challenges. Known for effective communication and teamwork skills, consistently contributing to the achievement of organizational goals. Committed to continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
Miami, FL
05.2024 - Current
- Welcomes department visitors and guide them to their desired locations.
- Ensures timely and efficient management of calls.
- Delivers outstanding customer service to enhance institutional reputation.
- Handles general questions and inquiries efficiently.
- Provides support in maintaining smooth operations.
- Maintains cleanliness and orderliness of the reception area.
- Maintains a polished appearance, fostering a welcoming environment.
- Validates insurance and ensured accuracy of patient information.
- Effectively explains patient's rights and responsibilities.
- Oversees appointment scheduling, handles follow-ups, cancellations, and modifications.
Senior Brand Ambassador
American Eagle
Miami, USA
01.2022 - 01.2024
- Answered calls, responded to inquiries, such as answering questions, and took messages.
- Managed customer grievances efficiently, ensuring satisfaction.
- Resolved customer requests promptly.
- Guided employees through understanding brand messaging while enhancing their sales skills.
- Analyzed sales trends and customer feedback to pinpoint growth opportunities.
- Facilitated positive customer interactions.
- Managed payment transactions ensuring accurate bills and change.
- Worked with store managers to maintain brand presence and adherence to guidelines.
- Strictly maintained compliance with company safety standards.
- Executed additional tasks as delegated by management.
Education
High School Diploma -
Miami Springs Senior High
Miami Springs, Florida06-2024
Skills
- Proficient in Team Management
- Communication skills
- Creativity
- Office Procedures Expertise
- Detail-Oriented Execution
- Discreet Information Handling
Timeline
Patient Access Representative
University of Miami Health System
05.2024 - Current
Senior Brand Ambassador
American Eagle
01.2022 - 01.2024
High School Diploma -
Miami Springs Senior High